Set up Saba spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Integrate your Saba application with your ServiceNow instance. Register an OAuth application in Saba and authenticate requests from a ServiceNow instance.

    Before you begin

    • Request Integration Hub subscription.
    • Activate the Saba spoke.
    • Saba integration user or admin credentials.
    • Role required: admin.
    Note:
    Make sure that the application registry, connections, and credentials are within the application scope.

    Register Saba as an OAuth provider

    Use the information generated during the Saba application creation and configuration to register Saba as an OAuth provider and allow the instance to request OAuth 2.0 tokens.

    Before you begin

    Role required: admin.

    Procedure

    1. Navigate to System OAuth > Application Registry.
    2. Open the record for the Saba spoke.
    3. On the form, fill in the fields.
      Table 1. Application Registries
      Field Value required
      Name Name to uniquely identify the record.
      Client ID Client ID created during the application configuration in Saba.
      Client Secret Client Secret created during the application configuration in Saba.
      Default Grant type Grant type used to establish the token: Authorization Code
      Application Application scope that contains this record: Saba Spoke
      Accessible from Application scope that this registry is accessible from.
      Active Option to actively use the application registry. Select the option.
      Token URL OAuth server token endpoint.
    4. Right-click the form header, and click Save.

    Create connection record for the Saba spoke

    Create connection records to your Saba application. The Saba spoke connection and credential alias uses these connections to perform actions in Saba.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to Connections & Credentials > Connection & Credential Aliases.
    2. Open the record for the Saba spoke.
    3. From the Connections tab, click New.
    4. On the form, fill these values.
      Table 2. HTTP(s) Connection form
      Field Value required
      Name Name to uniquely identify the connection record.
      Credential OAuth credential record you created for Saba.
      Connection alias Alias record associated with this connection. For example, enter sn_saba_spoke.Saba
      URL builder
      Note:
      Do not select the check box.
      Connection URL URL of the Saba instance.
      Use MID server This field isn't applicable.
      Active Option to actively use the connection. Select the option.
      Domain Domain that the action or activity runs in.
    5. Click Submit.

    Create credential record for the Saba spoke

    Authorize the Saba spoke actions by creating credential records for the application registered in Saba. The Saba spoke connection and credential alias uses these credentials to authorize actions.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to Connections & Credentials > Credentials.
    2. Click New.
    3. Select OAuth 2.0 Credentials.
    4. On the form, fill in the fields.
      Field Description
      Name Name to uniquely identify the record. For example, Saba.
      Active Option to actively use the credential record. Select the option.
      OAuth Entity Profile Default OAuth entity profile of the Saba spoke.
      Order Order that the credentials are used. For example, enter 100.
    5. Right-click the form header and click Save.

    Create basic Auth credentials for the Saba spoke

    Integrate the ServiceNow instance and Saba instance by using the basic Auth credentials to authenticate ServiceNow requests.

    Before you begin

    Role required: admin.

    Procedure

    1. Navigate to Connections & Credentials > Credentials.
    2. Click New.
    3. Select Basic Auth Credentials.
    4. On the form, fill in the fields.
      Field Description
      Name Name to uniquely identify the record. For example, Saba.
      User name User name to be entered as credential.
      Password Password to be entered as credential.
      Active Option to actively use the credential record. Select the option.
      Order Order that the credentials are used. For example, enter 100.
    5. Right-click the form header and click Save.

    Provide Saba user credentials

    Create a record to provide details and credentials of the required Saba user. The Saba spoke uses these user credentials to perform actions in Saba.

    Before you begin

    Role required: admin.

    Procedure

    1. Navigate to Saba > Credentials.
    2. Click New.
    3. On the form, fill these values.
      Table 3. Saba Credentials form
      Field Descriptions
      Credential Reference to the Saba integration user credential record.
      Connection & Credential Alias Default alias record associated with the Saba spoke.
      Refresh Token Expires Date and time by when the Saba refresh token expires. Once the Get Saba Token flow is activated, the Saba spoke generates a new token periodically, before the current refresh token expires.
    4. Click Submit.
    5. To generate the Saba token, click the Get Saba Token related link.