Client Software Distribution 2.0 application

Release version: Australia

Updated March 12, 2026

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Summary of Client Software Distribution 2.0 application

The Client Software Distribution 2.0 (CSD 2.0) application enables ServiceNow administrators to efficiently distribute software through the Service Catalog by integrating with third-party management systems. It automates software deployment and revocation using provider-specific flows and supports lease management including extensions with approvals. CSD 2.0 integrates with Software Asset Management (SAM) to manage license and entitlement tracking for deployed software, enhancing compliance and control.

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Key Features

Multi-provider support: Supports Microsoft Endpoint Configuration Manager, Jamf, and Microsoft Intune, offering broader integration than the original CSD.
Simplified provider extensions: Uses subflows in Workflow Studio for adding new providers, reducing the need for complex scripts.
Improved data discovery: Utilizes REST protocol for better performance and reduced MID Server load compared to PowerShell cmdlets.
Software revocation: Enables revocation and uninstallation triggered from reclamation candidates across supported providers.
Integration with SAM: Optionally manages license and entitlement data using SAM Professional or SAM Foundation tables.
AI agents and agentic workflows: Provides standalone AI agents to automate tasks such as catalog item creation and Microsoft Endpoint Configuration Manager collection management, enhancing operational efficiency.
Lease management: Defines lease periods for software with options for lease extensions subject to approval workflows.

Capabilities for ServiceNow Customers

Automate software deployment and revocation: Streamlines software delivery from the catalog to endpoints managed by supported third-party providers.
Manage software licenses and entitlements: Integrates with SAM to ensure compliance and accurate license tracking for deployed software.
Customize workflows: Leverage subflows and AI agents to tailor deployment, collection management, and revocation processes to organizational needs.
Enhance operational efficiency: Use AI-powered agents to automate repetitive tasks such as creating collections or managing application targets in Microsoft Endpoint Configuration Manager.
Lease and reclamation management: Control software usage periods with lease definitions and automate revocation for efficient software lifecycle management.

Deployment and Integration Details

CSD 2.0 is available on the ServiceNow Store and requires a subscription to Integration Hub.
Supports integration with Microsoft Endpoint Configuration Manager, Jamf, and Microsoft Intune via provider-specific spokes.
Includes sample agentic workflows for collection and application target management that can be customized.
Allows extension to other providers like Casper, Altiris, or LANDesk through additional integrations.

Practical Considerations

Users must have the CSD Admin role to access or operate AI agents.
Licenses and entitlements must be created and associated with software models for tracking deployed software.
Deployment status is validated post-installation to ensure successful software distribution.
Lease extension requests can be initiated by users with approval workflows in place.

Client Software Distribution 2.0 application (CSD 2.0) application enables administrators to distribute software from the service catalog using third-party management systems.

CSD 2.0 enables an administrator to create all the records necessary to deploy software from service catalog requests, including software models and catalog items. You can use the CSD 2.0 application to automate the deployment and revocation of software from a third-party software provider using the custom flows. You can define lease periods for software distributed from the Service Catalog and allow lease extensions in some cases, pending approvals. Deployment is accomplished using provider-specific spoke flows, subflows, and actions. For example, deployment is accomplished using Microsoft Endpoint Configuration Manager spoke.

CSD 2.0 also integrates with Software Asset Management (SAM Professional or SAM Foundation) to manage license information of the deployed software.

Note:

CSD 2.0 is different from Client Software Distribution using Integration Hub. CSD 2.0 is available on ServiceNow Store.

Figure 1. CSD 2.0 process flow when CSD is integrated with SAM

Note:

To integrate CSD 2.0 with SAM, navigate to Client Software Distribution 2.0 > Properties and select the check box for Determines whether to use SAM plugin(SAM Foundation or SAM Professional) tables for managing software models and licensing information. Option to integrated with SAM.

Important considerations

Ensure that you are aware of these differences between CSD and CSD 2.0:


	CSD	CSD 2.0
Supported providers	Microsoft System Center Configuration Management (SCCM).	Microsoft Endpoint Configuration Manager, Jamf, and Microsoft Intune.
Procedure to add new provider	User must write extension point scripts.	User can use subflows in Workflow Studio. This is easier than writing extension point scripts in CSD.
License compliance check and entitlements	Tightly coupled with the SAM license data.	Flexibility to choose either the SAM tables or CSD 2.0 tables.
Data discovery	Microsoft SCCM provider uses PowerShell cmdlets for data discovery.	Microsoft Endpoint Configuration Manager spoke is updated to use the REST protocol for data discovery. This improves the performance and reduces load on MID Server as REST supports pagination.
Software revocation	CSD can revoke software requested using the CSD catalog. CSD can also uninstall software using SCCM when revocation is triggered from the reclamation candidates for SCCM provider.	CSD 2.0 can revoke software requested using the CSD 2.0 catalog. CSD 2.0 can also uninstall software using Microsoft Endpoint Configuration Manager, Microsoft Intune, and Jamf when revocation is triggered from the reclamation candidates.

Application version

CSD 2.0 v1.7.3 is the latest version.

Available AI agents

Install Now Assist for Integration Hub and start using the available AI agents. For more information, see Now Assist for Integration Hub.

This application provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.

In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.
You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.
You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
See Now Assist AI agents for information about AI agents.

Available AI agents include:


AI agent	Description
Catalog item creation AI agent	Automates the creation of catalog items for applications provided by service providers like Microsoft Intune and Jamf. The agent also manages software models, configurations, group associations, and catalog item generation. Note: This version of CSD 2.0 supports Microsoft Intune and Jamf providers only.
Microsoft Endpoint Configuration Manager collection creation management AI agent	Creates collections in Microsoft Endpoint Configuration Manager. The agent prompts for required collection details, validates inputs, and requests confirmation before creating the collection. The agent also handles common errors and reports the outcome of the operation.
Microsoft Endpoint Configuration Manager collection deletion management AI agent	Deletes collections in Microsoft Endpoint Configuration Manager. The agent collects the required inputs, checks for dependencies, and requests confirmation before deletion. The agent also attempts to resolve dependencies automatically and reports the result.
Microsoft Endpoint Configuration Manager collection membership addition AI agent	Adds collections as deployment targets for applications in Microsoft Endpoint Configuration Manager. The agent gathers the required information, confirms the action, and handles errors that occur during the operation.
Microsoft Endpoint Configuration Manager collection membership removal AI agent	Removes device or user members from collections in Microsoft Endpoint Configuration Manager. The agent guides users through the required inputs, confirms the action before execution, and handles errors during the process.
Microsoft Endpoint Configuration Manager application targets addition AI agent	Adds device or user targets to collections in Microsoft Endpoint Configuration Manager. The agent prompts for the required details, validates inputs, requests confirmation, and reports the result of the operation.
Microsoft Endpoint Configuration Manager application targets removal AI agent	Removes collections as targets from applications in Microsoft Endpoint Configuration Manager. The agent gathers the required inputs, confirms the action, and handles errors while performing the removal.

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

Note:

To access data or perform operations on data in the table that is associated with the AI agent, users must have the CSD Admin role.

Available sample agentic workflows

Install Now Assist for Integration Hub and start using the available sample agentic workflows and AI agents. For more information, see Now Assist for Integration Hub.

In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. Use the available sample agentic workflow in AI Agent Studio so that AI agents can coordinate to solve complex problems. To modify the available sample agentic workflow as per your requirement, see Modify an agentic workflow.


Sample agentic workflow	Description	AI agents used	Always ON by default?
Microsoft Endpoint Configuration Manager Collection Management Agentic Flow	Manages Microsoft Endpoint Configuration Manager device and user collections and their application assignments. This agentic workflow interprets user requests, separates them into discrete collection and deployment tasks, and coordinates the required operations to create or delete collections, manage membership, and assign or remove application targets in a controlled, sequential manner.	Microsoft Endpoint Configuration Manager collection deletion management AI agent Microsoft Endpoint Configuration Manager application targets removal AI agent Microsoft Endpoint Configuration Manager collection membership addition AI agent Microsoft Endpoint Configuration Manager collection creation management AI agent Microsoft Endpoint Configuration Manager application targets addition AI agent Microsoft Endpoint Configuration Manager collection membership removal AI agent	No Note: To activate the workflow, see Activate an agentic workflow template.