X Spoke (formerly Twitter Spoke)

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of X Spoke (formerly Twitter Spoke)

    The X Spoke (formerly Twitter Spoke) enables ServiceNow customers to integrate their ServiceNow instance with their X (Twitter) account to facilitate private and group chats, as well as automate tweeting messages or media directly from ServiceNow. This integration helps streamline communication workflows by connecting ServiceNow events with social media updates.

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    The spoke requires an Integration Hub subscription and a valid X developer account with the necessary API credentials to operate.

    Key Features

    • Automated Tweeting: Use actions to tweet messages or media automatically when specific events occur within ServiceNow. To tweet media, the flow must first retrieve media attachments using the “Look Up Attachment Records” action.
    • AI Agent Integration: Includes an AI agent that posts tweets to the configured X handle. This agent mimics human-like intelligence and requires a valid X handle and appropriate user roles to function.
    • Connection and Credential Management: Supports the use of aliases to manage API connections and credentials, simplifying management across multiple environments. Two separate aliases are needed—one for tweeting messages and another for tweeting media, each linked to the corresponding X API.

    Requirements and Setup

    • Integration Hub subscription is mandatory.
    • An X developer account and developer app with access tokens, secrets, consumer key, and secret are required for API access.
    • Configuration involves creating two connection and credential alias records for messages and media tweeting.
    • Refer to X Developers documentation for creating the developer app and obtaining API credentials.

    Practical Benefits for ServiceNow Customers

    • Automates communication from ServiceNow to X, enhancing engagement and response times.
    • Enables real-time social media updates triggered by ServiceNow workflows or events.
    • Leverages AI agents to simplify content posting without manual intervention.
    • Streamlines credential management across environments, reducing administrative overhead.

    Use the X spoke (formerly Twitter spoke) to have private chats and group chats, and to automatically tweet messages or media in your X account from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    X spoke v2.4.0 is the latest version.

    Supported versions

    API version v1.1.

    Spoke requirements

    • X developer account
    • X developer app to access the X APIs
    • Access token and secret of your X developer app
    • Consumer key and secret from your X developer app

    See the X Developers documentation for instructions on creating the developer application and gathering the required details.

    Spoke actions

    The X spoke provides actions to automate tweeting when events occur in ServiceNow. Available actions include:
    Action Description
    Tweet Tweets a message or media. Messages and media are tweeted as per X limits.
    Note:
    If you wish to tweet media, use the Look Up Attachment Records action before this action in your custom flow to retrieve the required media.

    Available AI agents

    Install Now Assist for Spokes and start using the available AI agents. For more information, see Now Assist for Integration Hub.

    The X Spoke provides AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. For more information about AI agents, see Now Assist AI agents.

    Available AI agents include:

    AI Agent Description
    X Tweet management AI agent This AI Agent posts tweets to the X handle that you had configured that contain text.
    Note:
    You must configure a valid X handle before using this AI Agent.

    There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

    Note:
    Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    Note:
    Two connection and credential alias records are needed for the X spoke. One for tweeting messages and other for tweeting media. Each alias should be associated with the respective X API.

    For information about setting up the spoke, see Set up the X spoke.