Create a Universal Request from the Supplier Collaboration Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments.

    Antes de Iniciar

    Role required: sn_slm.contact

    Procedimento

    1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
      For example, https://example.com/supplier.
    2. In the search bar, enter your search query.
    3. Navigate to the Contact us for help section.
    4. Select the Request help option. Selected option to raise a Universal Request.
    5. In the Request Help form, fill in the request details.
      The Supplier field is populated automatically and is not editable.
    6. Opcional: If the request contains sensitive information, do the following:
      1. Select the Issue contains sensitive or confidential information check box.
      2. From the Select department for your issue drop-down, select a department related to your issue.
    7. Select Submit.Request Help form.

    Resultado

    A Universal Request is created based on the details provided in the Request Help form. For more information on the workflow, see Universal Request.