---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

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bundleId :

    - stpop

workflow :

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---

# Associate an interaction record to a supplier case

# Associate an interaction record to a supplier case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Associate an interaction record to a supplier case if your interaction is related to an existing supplier case in Source-to-Pay Workspace.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllSource-to-Pay Workspace.
2. Select the List icon (![List icon.]()).
3. Navigate to All workInteractions
4. In the Number column, select the link to an interaction that you want to associate with a supplier case.
5. Select More Actions ![More actions icon.]() and then select Associate record.  
   The Create New Interaction Related Record form appears in a new tab.
6. In the Supplier case field, search for and select a supplier case that you want to associate with the interaction.
7. Select Save.

## Resultado

The interaction record is linked to the supplier case.
**Conceitos relacionados**   

* [Interaction Management in Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/dpl5mK5a9fquWIeQBwolOQ "Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.")  
**Tarefas relacionadas**   

* [View or create an interaction for a supplier](https://servicenow-prod.fluidtopics.net/7FaSmq3xX8Dj0cDcJvLaGA "Typically, an interaction record is automatically created when you accept a chat through the chat queue in the Source-to-Pay Workspace. However, you can also manually create an interaction from the list page of the Source-to-Pay Workspace. You can link an interaction record to an existing supplier case or can assign a task, which needs a supplier manager's involvement for investigation.")