---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Configure due dates for supplier cases

# Configure due dates for supplier cases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.

## Antes de Iniciar

Role required: sn_slm.admin

## Por Que e Quando Desempenhar Esta Tarefa

Although the Due date field is auto-populated for a supplier case type, you can always update this field as required.

## Procedimento

1. Navigate to AllSupplier Lifecycle OperationsAdministrationDefault Due Dates for Cases.  
   The Decision Builder opens and displays the Decision table for configuring the default due dates.  
   {#configure-case-due-date__table_wbc_wbv_tyb__entry__2}

   | Case type | Default due date |
   |-|-|
   | Onboard new supplier | 30 |
   | Supplier support request | 3 |
   | General inquiry | 3 |
   | Banking information change request | 3 |
   | Supplier information change request | 3 |
   | Supplier location change request | 3 |
   | Enroll new supplier user | 3 |
   | Account access request | 3 |
   | Supplier issue | 3 |
   | Document change request | 3 |
   | Conduct a risk assessment | 3 |
   | Conduct a tiering risk assessment | 3 |
   | Request supplier contact | 3 |
   | Offboard supplier contact | 3 |
   | Primary contact elevation | 3 |
   [Tabela 1. Decision table for configuring default due dates]

   {#configure-case-due-date__table_wbc_wbv_tyb}
2. Under the Default due date column, select a row next to the case type row and enter a positive number.  
   The number that you enter for a case type is auto-populated in the Due date field the next time you create a supplier case of that case type.

   For example, let's say that you enter 3 as
   the due date for the case type General enquiry. If you create a General enquiry case on September 12, the due date will be in three days from this date; that is, September 15.

3. Select Save.

## Resultado

The default due dates for the different case types are configured.
**Conceitos relacionados**   

* [Manage supplier cases from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/4cpTx30Ax_kQhTCnzJz5UA "You can create and manage supplier cases for suppliers in the Source-to-Pay Workspace.")
* [Case playbook for specific supplier case types](https://servicenow-prod.fluidtopics.net/D8hCZhdTowZl1T4NAYxScA "Source-to-Pay Workspace includes a generic case playbook to complete supplier cases of specific case types.")
* [Playbook for updating the supplier primary data](https://servicenow-prod.fluidtopics.net/C~oA~Elgns6NkyMFeoxWGg "Source-to-Pay Workspace includes a playbook that you use for updating the supplier primary data.")  
**Tarefas relacionadas**   

* [Create a case on behalf of a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/7ASjLnQo3bmUgl34b~DTvA "Create a supplier case to track the progress of supplier tasks, resolve issues related to supplier products or services, and request additional information from a supplier.")