---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Provide clarification on your purchase

# Provide clarification on your purchase from your mobile device {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Provide clarification on your purchase by answering the question that the approver
has posted regarding your order, from your mobile application. Your response to this
clarification ensures that the approver understands your exact requirements and has all the
necessary information before proceeding with approving or rejecting your purchase
request.

## Antes de Iniciar

To provide clarification on your purchase, you should have received a clarification
request from the approver. Only then, this task is displayed to you on the Now
Mobile My Purchases tab.

Role required: sn_shop.shopper

## Procedimento

1. Log in to your instance in the Now Mobile application.
2. Select My Purchases.
3. Open the purchase you want to provide clarification for.
4. On the More Info tab, select Requests for clarification.
5. Select the question you want to provide clarification for.
6. Tap on the Actions icon, and select Provide clarification.
7. Provide your clarification in the Clarification answer field.
8. Tap Submit.
{#provide-clarification-on-purchase-mobile__steps_bgx_hmd_gsb}