---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

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bundleId :

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workflow :

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---

# Using AI agents in Now Assist for Accounts Payable Operations

# Using AI agents in Now Assist for Accounts Payable Operations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the AI agents to resolve invoice inquiries autonomously; recommend business owners for invoices (Non-PO, Non-PO type credit memo).  
{#using-apo-ai-agents__table_rsx_cfq_dfc__entry__2}

| Available AI agents | Description |
|-|-|
| Inquiry resolution provider | Automates responses to high-volume, repetitive invoice inquiries that were raised by suppliers. It also reduces the workload of the AP agents. |
| Recommend invoice owner | When a Missing or invalid business owner exception occurs, the AI agent identifies the missing business owner through semantic matching or by creating tasks. |
[Tabela 1. Available AI agents for Accounts Payable Operations]

{#using-apo-ai-agents__table_rsx_cfq_dfc}

The AI agents run autonomously. For more information about the AI agents, see [Now Assist
AI agents](https://www.servicenow.com/docs/access?context=na-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Importante:  
By default, all agentic workflows and AI agent records are read-only.

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
**Tarefas relacionadas**   

* [Case resolution using Inquiry resolution provider](https://servicenow-prod.fluidtopics.net/L1zVBrxSALal2iXPOwyN4A "The AI agent extracts invoice details and provide invoice inquiry case resolution. The AP agent is prompted to review the resolution. Upon confirmation from the AP agent, the case is updated with closure code and details.")