Configure inquiry resolution property

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure the inquiry resolution AI agent to extract data from KB articles.

    Antes de Iniciar

    Role required: admin

    APO properties page

    Procedimento

    1. Navigate to All > Accounts Payable Operations > Properties.
      The Accounts Payable Operations properties page appears.
    2. In the Inquiry resolution properties area, enter the title of the knowledge article that the AI agent uses to extract data and provide resolution for the inquiry case.
    3. Select Save.

    Resultado

    The AI agent uses the data from the specified KB article to resolve the inquiry case.