---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Configure inquiry resolution property

# Configure inquiry resolution property {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure the inquiry resolution AI agent to extract data from KB articles.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllAccounts Payable OperationsProperties.  
   The Accounts Payable Operations properties page appears.
2. In the Inquiry resolution properties area, enter the title of the knowledge article that the AI agent uses to extract data and provide resolution for the inquiry case.
3. Select Save.

## Resultado

The AI agent uses the data from the specified KB article to resolve the inquiry case.
**Tarefas relacionadas**   

* [Set APO properties](https://servicenow-prod.fluidtopics.net/eQh3BevXzM73IivUO1wFpw "Use the APO properties form to set the parameters that control the invoice line mapping, invoice ingestion API and exception management.")