---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

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bundleId :

    - stpop

workflow :

    - Creator


---

# Create an invoice inquiry case manually

# Create an invoice inquiry case manually {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create invoice inquiry cases to address and respond to questions related to invoices and payment.

## Antes de Iniciar

Role required: sn_ap_cm.agent or sn_ap_cm.admin

## Por Que e Quando Desempenhar Esta Tarefa

Invoice inquiry cases are created automatically when you receive emails from suppliers or employees. However, you can also create invoice inquiry cases manually.  
Nota:  
An invoice case with a category of Inquiry is referred to as an invoice inquiry case.

## Procedimento

1. Navigate to AllAllAccounts Payable OperationsAccounts Payable Workspace.
2. Under Quick actions, select Create New Inquiry.  
3. On the Create New Invoice case form, fill in the fields.  
   For a description of the field values, see [Create New Invoice case form](https://servicenow-prod.fluidtopics.net/uRloj3IuwoxKi6XZBJy2lw "Use the Create New Invoice case form to provide details about the Invoice case.").
4. Select Save.