---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Virtual Agent for Sourcing and Procurement Operations

# Virtual Agent for Sourcing and Procurement Operations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

ServiceNow®
Virtual Agent for Sourcing and Procurement Operations enables shoppers to quickly find and purchase products that they're looking for from a vendor on ShoppingHub, by interacting with a virtual agent from Employee Center. It also allows shoppers to view purchases, procurement tasks, procurement cases, and even work on their to-dos. They can also get help from the procurement team using Virtual Agent.  
Importante:  
Check your entitlements to determine whether you have access to Virtual Agent.

For more information on Virtual Agent in general, its components, benefits, and basic user interface, see [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
* **[Sourcing and Procurement Operations Virtual Agent conversations and topic blocks](https://servicenow-prod.fluidtopics.net/VdaBr9mKk5AthkTkEWY5_g)**   
  A topic conversation defines the dialog between the Virtual Agent (chat support bot) and the user, which enables you to gather information for a specific business need.
* **[Install Virtual Agent for Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/rqEUzZIC3OSyjZ8~QySQhw)**   
  Install Virtual Agent for Sourcing and Procurement Operations from the ServiceNow Store.
* **[Enable Virtual Agent for Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/HoCQ0MIaLALcxTrVpylBVA)**   
  Enable Virtual Agent for Sourcing and Procurement Operations to start chatting with the Virtual Agent.
* **[NLU support for Sourcing and Procurement Operations Virtual Agent](https://servicenow-prod.fluidtopics.net/p0YeazWZw6FYUA0JvZegDg)**   
  You can set up Sourcing and Procurement Operations Virtual Agent to use Natural Language Understanding (NLU) to understand word meanings and word contexts to infer user intent.
* **[Set up NLU for Sourcing and Procurement Operations Virtual Agent](https://servicenow-prod.fluidtopics.net/6pkcDdtARex49FTg5TTG3A)**   
  Set up Natural Language Understanding (NLU) for Sourcing and Procurement Operations Virtual Agent before chatting with the Virtual Agent to optimize the search experience.