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sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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ft:locale :

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ft:publication_title :

    - Australia Finance and Supply Chain

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---

# Email notifications from Finance Case Management

# Email notifications from Finance Case Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Finance Case Management sends email notifications when you perform certain actions on a finance case.  
Finance Case Management sends emails in a predefined template and uses email actions to trigger email conditions. You can use the deep links in the emails to view relevant details. {#email-notifications-fin-case-mgmt__table_wks_pls_bfc__entry__2}

| Email conditions | Recipients |
|-|-|
| A new finance case is created. | Email sender, case submitter, or requester |
| A new task is created for a finance case and assigned to a task owner. | Assigned task owner |
| A finance case is closed. | Requester |
| A comment is added to the finance case. | User addressed in the comment |
| A request for additional information is made. | Requester |
[Tabela 1. Email conditions and recipients]

{#email-notifications-fin-case-mgmt__table_wks_pls_bfc}
**Referência relacionada**   

* [Create a finance case form](https://servicenow-prod.fluidtopics.net/3VI2JvgxXjhkKUbiSnI0ng "Use the Create New Finance Case form to enter finance case details and provide resolution information.")
* [Create a finance task form](https://servicenow-prod.fluidtopics.net/zY9kcjFyNM5NMaJE7mAykQ "Use the Create New Finance task form to provide details about the finance task.")
* [Interaction form](https://servicenow-prod.fluidtopics.net/QPNzqthYG5m8AB1bFqxXjw "For an auto-generated interaction record, the Details tab contains details of the interaction.")
* [Create new interaction related record form](https://servicenow-prod.fluidtopics.net/yQ2QyrKcAjrduVzhtThrXQ "Use the Create New Interaction Related Record form to provide details about the associated finance case.")
* [Create knowledge base article form](https://servicenow-prod.fluidtopics.net/KaX0BBfVVq21PQIJvlC_sw "Use the Create New Knowledge form to provide details about the knowledge base article.")