---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Using Advanced Work Assignment for Supplier Lifecycle Operations

# Using Advanced Work Assignment for Supplier Lifecycle Operations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enables supplier contacts to interact with supplier owners and resolve their issues and get answers to questions.

The [Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/IUhSK6mmxk2q96DvpBA9yw#gloss-awa-slo "An application that automatically assigns supplier cases to agents based on availability and capacity, ensuring efficient case handling within Supplier Lifecycle Operations.") application enables the following:

* Supplier fulfillers can accept a chat request from the Supplier Lifecycle Operations to interact with supplier contacts. For more information, see [Accept an incoming chat request from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/6IZHfNp~RoVN8tnIMMIRZg "As a supplier fulfiller, accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session with a supplier contact.").
* Supplier contacts can start a chat session from the Supplier Collaboration Portal to interact with supplier fulfillers. For more information see [Start a chat session from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/_2O9TK_PIOTRHGHS0U2qjg "As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.").
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**Conceitos relacionados**   

* [Source-to-Pay Workspace agent inbox](https://servicenow-prod.fluidtopics.net/mrotYeKnQTxjr7O2VwnNpA "Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.")
* [Setting up Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/tmqI02_FCNafssPWI4AHYQ "Plan and configure your implementation of Advanced Work Assignment for Supplier Lifecycle Operations.")
* [Setting up Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/tmqI02_FCNafssPWI4AHYQ "Plan and configure your implementation of Advanced Work Assignment for Supplier Lifecycle Operations.")  
**Tarefas relacionadas**   

* [Activate Agent Chat and load demo data](https://servicenow-prod.fluidtopics.net/vqY9s6cS3DiwPqn4fUAXoQ "Activate Agent Chat and load demo data.")
* [Configure Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/Vmvo5lGzgms1L0JIeIQPag "Configure various components, such as service channels, work item queues, and assignment rules that determine how a chat interaction should be routed to an agent.")