---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Analyze sentiments in invoice cases

# Analyze sentiments in invoice cases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Sentiment Analysis skill in Now Assist for Accounts Payable Operations (APO) to analyze requester's response and determine the sentiment associated with an invoice case.

## Antes de Iniciar

Importante:  
This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

Role required: sn_slm.fulfiller, sn_slm.owner, or sn_slm.admin

## Procedimento

1. Navigate to WorkspacesSource-to-Pay Workspace.
2. Select the list icon (![List icon]()).  
   A list of options within the workspace is displayed.
3. Select Invoices \>All invoices.
4. Select an invoice case.  
   The case detailed view appears.
5. Select the information icon ![sentiment analysis]() to view the reasoning behind the generated sentiment.  
   You can view the updated Sentiment analysis by selecting the refresh icon ![Refresh]().  
   Invoice cases display Sentiment analysis.
{#analyze-sentiments-in-invoice-case__steps_t15_ldp_m3c}