---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

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bundleId :

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workflow :

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---

# Use Now Assist in a Virtual Agent chat

# Use Now Assist for Supplier Lifecycle Operations (SLO) in a Virtual Agent chat {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 min. de leitura

Use the conversational interface of Now Assist for Supplier Lifecycle Operations (SLO) to request contextually relevant generative AI capabilities through a Virtual Agent chat.

Role required: sn_supplier_gen_ai.now_assist_supplier  
Nota:  
This role must be provided to the sn_slm.contact user.

As a supplier, you can use the predefined topics (chatbot conversations) that are designed to help you complete self-service tasks. You can manage a profile, manage users, submit a request, track request status, or connect to a live
agent by using contextual generative AI capabilities.

To start a conversation, navigate to AllSupplier Lifecycle OperationsSupplier Collaboration Portal and select the Virtual Agent chat icon (![Chat icon.]()).  
Figura 1. Starting screen for the Now Assist for SLO in a Virtual Agent chat

The following example shows the starting screen for the Now Assist for SLO in a Virtual Agent chat.

Then, you select Show all my options as shown in the following example.  
Figura 2. All topics in the Now Assist for SLO in a Virtual Agent chat

## Using a predefined topic to update the bank details {#now-assist-slo-va__section_lxt_xhg_c2c}

As a supplier contact, you can update your existing bank details or submit a new one by selecting Show all my optionsUpdate banking details. You could also directly start entering the instructions.

You must enter the email address that is associated with your organization's account to update your bank details. Follow the instructions in the chat to complete the procedure as shown in the following example.
Figura 3. Update the bank details

You must upload proof of the beneficiary's bank account to edit the request.

Select Yes, submit to create a supplier case.

## Using a predefined topic to update the location details {#now-assist-slo-va__section_z2n_1bh_c2c}

As a supplier contact, you can add a new location or remove an existing one by selecting Show all my optionsUpdate location details. You could also directly start entering the instructions.

For example, enter <kbd class="ph userinput">Add new location details</kbd> in the chat to add a new location. Select a country from the list and follow the prompts in the chat to complete the procedure as shown in the following
example.
Figura 4. Update the location details

Select Yes, submit to create a supplier case.

## Using a predefined topic to update the profile details {#now-assist-slo-va__section_kf2_1dh_c2c}

As a supplier contact, you can update the profile details by selecting Show all my optionsUpdate profile details. You could also directly start entering the instructions.

Select Edit request to update the profile details and enter the profile details that you want to update. Follow the prompts in the chat to complete the procedure.

Select Yes, submit to create a supplier case as shown in the following example.
Figura 5. Supplier case for the profile update

## Using a predefined topic to submit a request {#now-assist-slo-va__section_rz5_4wh_c2c}

As a supplier contact, you can submit a request by selecting Show all my optionsSubmit a request. You could also directly start entering the instructions.

Enter <kbd class="ph userinput">Supplier inquiry</kbd> in the chat, describe the case, and select a supplier contact from the list to create a request as shown in the following example.
Figura 6. Submit a request

Select Yes, submit to create a supplier case.

## Using a predefined topic to track a request status {#now-assist-slo-va__section_tns_zyh_c2c}

As a supplier contact, you can track a request status by selecting Show all my optionsTrack request status. You could also directly start entering the instructions.

For example, enter <kbd class="ph userinput">I want to know the status of SCASE0001156 </kbd> in the chat to view the status of the request as shown in the following example.
Figura 7. Track a request status

## Using a predefined topic to enroll a new user {#now-assist-slo-va__section_hg4_gc3_c2c}

As a supplier contact, you can enroll a new user by selecting Show all my optionsEnroll a new user. You could also directly start entering the instructions.

Enter the work email address of the new user and select if you want this new user as the primary contact as shown in the following example.
Figura 8. Enroll a new user

Select Yes, submit to create a supplier case.

## Using a predefined topic to remove a user account {#now-assist-slo-va__section_pty_pd3_c2c}

As a supplier contact, you can remove a user account by selecting Show all my optionsRemove user account. You could also directly start entering the instructions.

Enter the name of the user or the email address of the user account that you want to remove. Enter the email address of the user who will take over the tasks that were delegated to the removed user. You must also provide a reason
for offboarding this user. The following example shows how to remove a user account.
Figura 9. Remove a user account

Select Yes, submit to create a supplier case.

## Using a predefined topic to request an access change {#now-assist-slo-va__section_ycc_gf3_c2c}

As a supplier contact, you can request an access change by selecting Show all my optionsRequest access change. You could also directly start entering the instructions.  
Nota:  
Only a secondary contact can request an access change.

Select the urgency of the access change, such as low, moderate, or high. Enter the reason for requesting the access change from secondary to primary as shown in the following example.
Figura 10. Request an access change

Select Yes, submit to create a supplier case.

## Using a predefined topic to connect to a live agent {#now-assist-slo-va__section_wkr_lg3_c2c}

As a supplier contact, you can connect to a live agent by selecting Show all my optionsConnect to a live agent.

Select Supplier management team to connect to a live agent as shown in the following example.
Figura 11. Connect to a live agent

## Additional Information {#now-assist-slo-va__section_cfx_z4l_zcc}

Now Assist in Virtual Agent provides your users with an interactive generative AI experience. A friendly, natural language conversation is easier to understand and makes supplier contacts more comfortable with talking to a bot.
To learn how a conversation that is powered by generative AI might look in Virtual Agent, see [Using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=using-now-assist-in-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

As an administrator, you can use the Now Assist in Virtual Agent Analytics dashboard to monitor the performance of Now Assist in Virtual Agent as a self-service deflection tool. To learn more, see . Now Assist in Virtual Agent Analytics calculates the conversation deflection rate that is based on the resolution status associated with Now Assist query responses. For more information, see .

For detailed information on Now Assist in Virtual Agent in general, and Now Assist for SLO in particular, see [Explore Now Assist for Supplier Lifecycle Operations (SLO)](https://servicenow-prod.fluidtopics.net/AV0Fz6l4FKFiANs1S74xkw "With the Now Assist for Supplier Lifecycle Operations (SLO) application, supplier managers can summarize the details of supplier-related cases to keep them informed about their progress and action items.").

For information on configuring Now Assist for SLO, see [Configure Now Assist for Supplier Lifecycle Operations (SLO)](https://servicenow-prod.fluidtopics.net/UucMWYVuACAoKbK7lfPaoA "If you have the admin role, you can configure the Now Assist for Supplier Lifecycle Operations (SLO) application so that your supplier managers can use the generative AI skills in Source-to-Pay Workspace and in Core UI.").
**Conceitos relacionados**   

* [Use Now Assist for Supplier Lifecycle Operations (SLO)](https://servicenow-prod.fluidtopics.net/3_kDQctjrgQtfUXtQajaAw "If you have the sn_slm.fulfiller or admin role, you can generate supplier-related case summaries to get a quick overview of the cases, completed actions, or pending tasks by using the Now Assist for Supplier Lifecycle Operations (SLO) application.")  
**Tarefas relacionadas**   

* [Summarize a case by using Now Assist for Supplier Lifecycle Operations (SLO) in Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/Cz85H0Cl9aBY_xs3fbKkQw "Summarize supplier-related cases to learn more about their status, progress, and action items by using the supplier case summarization skill in the Now Assist for Supplier Lifecycle Operations (SLO) application.")