---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Reopen a supplier case

# Reopen a supplier case from the Source-to-Pay Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Reopen a closed supplier case if you are not satisfied with the case resolution.

## Antes de Iniciar

Role required: sn_slm.owner and sn_slm.agent

## Por Que e Quando Desempenhar Esta Tarefa

The Re-open option is available for a supplier case that is in any of the following states:

* Closed completed
* Closed canceled
* Closed rejected
{#reopen-supplier-case__ul_chh_v2y_pyb}  
The Re-open option is not available for the auto-closing supplier cases of the following case types:

* Onboard new supplier
* Enroll new supplier user
* Account access request
* Offboard supplier contact
* Primary contact elevation
* Request supplier contact
{#reopen-supplier-case__ul_p2k_jpd_syb}

## Procedimento

1. Navigate to AllSupplier Lifecycle OperationsSource-to-Pay Workspace.
2. Select the list icon (![List icon.]()).
3. Navigate to ListsCases.
4. Select one of the following:  
   * Open Cases
   * All Cases
   {#reopen-supplier-case__ul_kll_r2y_pyb}
5. In the Number column, select the link to the case that you want to reopen.
6. Select Re-open.
{#reopen-supplier-case__steps_jqm_n2y_pyb}

## Resultado

The following occurs:

* The case is reopened and its state moves to Open.
* The Close notes field is cleared in the Resolution Information section.
* The previous comments that were made on the case are retained and displayed in the Activity section.
* The Actual end field becomes empty.
{#reopen-supplier-case__ul_vhv_y2y_pyb}
**Conceitos relacionados**   

* [Manage supplier cases from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/4cpTx30Ax_kQhTCnzJz5UA "You can create and manage supplier cases for suppliers in the Source-to-Pay Workspace.")