---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Configure Agent Chat

# Configure Agent Chat for Source-to-Pay Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Agent Chat Settings to configure Agent Chat for Source-to-Pay Workspace.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllConversational InterfacesSettingsAgent Chat.
2. In the User Experience - Chat settings section, do the following:  
   1. Swipe the Agent names and avatars toggle switch to the right to enable this option.
   2. Swipe the Transcripts toggle switch to the right to enable the requesters to download a transcript of the conversation they had with an agent. For more information, see [Chat transcript downloads for requesters](https://www.servicenow.com/docs/access?context=ci-chat-transcripts&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
   {#configure-agent-chat-slm__ol_b3j_mz2_cyb}
3. In the User Experience - Statuses section, from the Live chat wait status drop-down list, select Wait Time.
4. In the Configurable Toolbar Controls section, select View All.  
   The Quick Action Toolbar Controls is displayed.

   Add or update the quick action shortcuts for live agents in the Agent Chat. For more information about configuring the toolbar controls, see [Setting up quick action toolbar controls](https://www.servicenow.com/docs/access?context=ci-quick-actions-overview&version=australia&pubname=australia-conversational-interfaces&section=ac-configure-qa-toolbar-controls&ft:locale=en-US).
5. Select Save.
**Tarefas relacionadas**   

* [Configure Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/Vmvo5lGzgms1L0JIeIQPag "Configure various components, such as service channels, work item queues, and assignment rules that determine how a chat interaction should be routed to an agent.")
* [Configure the Supplier Collaboration Queue](https://servicenow-prod.fluidtopics.net/M_xxs_Vx4Ep8M315diEpYw "Configure the Supplier Collaboration Queue chat queue to ensure that the chat requests are routed and assigned to specific agents that belong to a defined group.")