---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Activate the Create Inquiry Case on Invoice email flow

# Activate the Create Inquiry Case on Invoice email flow {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate the Create Inquiry Case on Invoice email flow to automatically create an invoice inquiry case based on the information in an inbound email.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllProcess AutomationFlow Designer.
2. Search for and select the Create Inquiry Case on Invoice email flow to open it.
3. Select the more actions icon (![more actions]()) in the top right and select Copy flow.  
   The Create a copy of this flow dialog box is displayed.
4. In the New flow name field, enter a name for the copied flow.
5. In the Application field, select Accounts Payable Operations.
6. Select Copy.  
   A copy of the flow opens.
7. Under TRIGGER, specify the conditions that trigger this flow.
8. Select Save.
9. Select Activate.