---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Submit an invoice inquiry case for an internal review

# Submit an invoice inquiry case for an internal review {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Submit an invoice inquiry case for an internal review by creating a review task and assigning
it to the reviewers.

## Antes de Iniciar

Role required: sn_ap_cm.agent or sn_ap_cm.admin

## Procedimento

1. Navigate to AllAccounts Payable OperationsAccounts Payable Workspace.
2. Select the list icon (![List icon]()).
3. Do one of the following:  
   * Navigate to ListsMy WorkMy open invoice inquiry cases.
   * Navigate to ListsAll WorkAll open invoice inquiry cases.
   {#submit-inquiry-case-internal-review__ul_xw5_pkh_rvb}
4. In the Number column, select the link to the case to open it.
5. Select the down arrow icon (![Down arrow icon]()) and then select Request internal review.  
   The application automatically creates a task in the New state and opens it.
6. In the Assigned to field, assign the task to the users who must complete the review.  
   Alternatively, in the Assignment group field, assign the task to a group who must complete the review.
7. Select Save.
8. The state of the case updates to Awaiting internal info.