---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Explicit Roles

# Explicit Roles in Supplier Case Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can grant access to your instance to both internal and external users. However, it is important to differentiate their access levels for added security. To achieve this, every user must have at least one role, allowing the
instance to distinguish between internal and external users.

As of the Paris release, no user can simultaneously have the explicit roles snc_internal and snc_external. The ServiceNow AI Platform applies this mutual exclusion everywhere in the system and writes error messages to the logs for each
conflict.

Groups and role containment structures also cannot include both roles, as this would result in any group member or user assigned to such a group or role automatically holding both roles. The ServiceNow AI Platform aborts any operation that
would create such a scenario.

You must install the Explicit Roles \[com.glide.explicit_roles\] plugin while installing Supplier Case Management. Supplier Case Management is dependent on the Explicit Roles \[com.glide.explicit_roles\] plugin.

For more information about ServiceNow AI Platform explicit roles, see [Explicit Roles](https://www.servicenow.com/docs/access?context=explicit-roles&version=australia&pubname=australia-platform-security&ft:locale=en-US).
**Referência relacionada**   

* [Components installed with Supplier Case Management](https://servicenow-prod.fluidtopics.net/3avbFNIS2BPHqHJTDd7PeQ "Several types of components are installed with activation of Supplier Case Management, including tables and user roles.")
* [Application plugin installation sequence in Supplier Case Management](https://servicenow-prod.fluidtopics.net/3UWvkwJeeAzVWVi0EmGozg "The following table provides the list of plugins for Supplier Case Management, a high-level description of each plugin, and the dependencies that are required before installing each plugin.")
* [Configure properties for Supplier Case Management](https://servicenow-prod.fluidtopics.net/HxwMzXm0v8zphgvPWYma7Q "Use these properties to configure settings for the Supplier Case Management application from the Properties page.")