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sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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ft:publication_title :

    - Australia Finance and Supply Chain

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# Use Now Assist for Accounts Payable Operations (APO) in a Virtual Agent chat

# Use Now Assist for Accounts Payable Operations (APO) in a Virtual Agent chat {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Use the conversational interface of Now Assist for Accounts Payable Operations (APO) to request contextually relevant generative AI capabilities through a Virtual Agent chat.

As a fulfiller, you can use the predefined topics (chatbot conversations) that are designed to help you complete self-service tasks. You can submit a request, track a request status, or connect to a live agent by using contextual
generative AI capabilities.

To start a conversation, navigate to AllSupplier Lifecycle OperationsSupplier Collaboration Portal and select the Virtual Agent chat icon (![Chat icon.]()) as shown in the following example.  
Figura 1. Starting screen for the Now Assist for APO in a Virtual Agent chat

Then, see all your available options by selecting Show all my options as shown in the following example.  
Figura 2. All topics in a Now Assist for APO in a Virtual Agent chat

## Using a predefined topic to submit a request {#now-assist-apo-va__section_rz5_4wh_c2c}

As a fulfiller, you can submit an invoice inquiry by selecting Show all my optionsSubmit a request. You could also directly start entering the instructions.

Then, enter <kbd class="ph userinput">Invoice inquiry</kbd> in the chat, select an inquiry type, and create an invoice case by selecting Yes, submit as shown in the following example.
Figura 3. Submit a request

## Using a predefined topic to track a request status {#now-assist-apo-va__section_tns_zyh_c2c}

As a fulfiller, you can track an invoice inquiry status by selecting Show all my optionsTrack request status. You could also directly start entering the instructions.

For example, enter <kbd class="ph userinput">Invoice case number or invoice number</kbd> in the chat to view the status of the request as shown in the following example.
Figura 4. Track a request status

## Using a predefined topic to connect to a live agent {#now-assist-apo-va__section_wkr_lg3_c2c}

As a fulfiller, you can connect to a live agent by selecting Show all my optionsConnect to a live agent.

You can connect to a live agent by selecting Accounts payable team.

## Additional Information {#now-assist-apo-va__section_cfx_z4l_zcc}

Now Assist in Virtual Agent provides your users with an interactive generative AI experience. A friendly, natural language conversation is easier to understand and makes fulfillers more comfortable with talking to a bot. To learn
how a conversation that is powered by generative AI might look in Virtual Agent, see [Using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=using-now-assist-in-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

As an administrator, you can use the Now Assist in Virtual Agent Analytics dashboard to monitor the performance of Now Assist in Virtual Agent as a self-service deflection tool. To learn more, see . Now Assist in Virtual Agent Analytics calculates the conversation deflection rate based on the resolution status associated with Now Assist query responses. For more information, see .

For detailed information on Now Assist in Virtual Agent in general, and Now Assist for APO in particular, see [Exploring Now Assist for Accounts Payable Operations (APO)](https://servicenow-prod.fluidtopics.net/TTFQ~aV9OQ7U5NbfQWGtXg "With the Now Assist for Accounts Payable Operations (APO) application, an account payable (AP) fulfiller can use generative AI to summarize the details of a case.").

For information on configuring Now Assist for APO, see [Configure Now Assist for Accounts Payable Operations (APO)](https://servicenow-prod.fluidtopics.net/oUo0y2QMjzAvmteTuAKzdQ "If you have the admin role, you can configure the Now Assist for Accounts Payable Operations (APO) application so that an accounts payable (AP) fulfiller can use the generative AI skills in Source-to-Pay Workspace and in Core UI.").