---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Analyze sentiments in supplier cases

# Analyze sentiments in supplier cases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Sentiment Analysis skill in Now Assist for Supplier Lifecycle Operations (SLO) to analyze a requester's response and determine the sentiment and sentiment trend associated with a supplier case. You can gauge the urgency of a supplier case and prioritize your responses
based on the sentiment analysis.

## Antes de Iniciar

Importante:  
This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

Role required: sn_supplier_gen_ai.now_assist_fulfiller and sn_slm.fulfiller

## Procedimento

1. Navigate to AllSupplier Lifecycle OperationsSource-to-Pay Workspace.
2. Select the list icon ![]().
3. Go to CasesOpen.
4. Select a supplier case.  
   The case detailed view appears.
5. Select the information icon ![]() to view the reasoning behind the generated sentiment.  
6. **Opcional:** Manually refresh the sentiment analysis.
   1. Selecting the information icon ![]().
   2. View the updated sentiment analysis by selecting the refresh icon ![]().
**Conceitos relacionados**   

* [Automate supplier case creation from emails](https://servicenow-prod.fluidtopics.net/3N6giiKpt1wBjViLLnESpg "Emails received from supplier contacts can be automatically converted to supplier cases using the Email Intent to Action Agentic workflow.")  
**Tarefas relacionadas**   

* [Generate an email response for supplier cases](https://servicenow-prod.fluidtopics.net/BTPKE1RT1GMCwYVwkjes_w "Generate an email response for supplier cases.")
* [Summarize supplier performance in Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/bQFlY8jEfMv~VKOdD5Hfxw "Generate comprehensive performance summary including overall performance scores, trends, and action items by using the supplier performance summarization skill in the Now Assist for Supplier Lifecycle Operations (SLO) application.")