Working with Advanced Work Assignment

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Suppliers interact with APO agents for invoice inquiry cases using the live chat.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Supplier Collaboration portal.
      Suppliers interact with APO live agent for invoice inquiry cases. The interactions between supplier and APO live agent is recorded in an auto-generated interaction record. For more information regarding interaction record, refer Interaction management in Accounts Payable Operations.
    2. Click Create a case through the interaction record to create an inquiry case.
      For more information about invoice case, refer Create New Invoice case form.