---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Interaction Management

# Interaction Management in Supplier Lifecycle Operations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.
* **[View or create an interaction for a supplier](https://servicenow-prod.fluidtopics.net/7FaSmq3xX8Dj0cDcJvLaGA)**   
  Typically, an interaction record is automatically created when you accept a chat through the chat queue in the Source-to-Pay Workspace. However, you can also manually create an interaction from the list page of the Source-to-Pay Workspace. You can link an interaction record to an existing supplier case or can assign a task, which needs a supplier manager's involvement for investigation.
* **[Associate an interaction record to a supplier case](https://servicenow-prod.fluidtopics.net/tN5pDOobU05qTd_sLbYVHw)**   
  Associate an interaction record to a supplier case if your interaction is related to an existing supplier case in Source-to-Pay Workspace.

**Conceitos relacionados**   

* [Manage supplier details](https://servicenow-prod.fluidtopics.net/Efm8jzS5nZrrOh069hWPDw "As a supplier manager, view all the information about a supplier, view supplier locations, manage cases, and view procurement information.")
* [Manage internal stakeholders](https://servicenow-prod.fluidtopics.net/Nr50DCF1oByHc2h0cEH4Fw "Internal stakeholders represent key relationship types associated with a supplier such as Business owner, Category manager, or Procurement manager. Mapping internal stakeholders to a unique relationship type enhances governance data visibility and facilitates effective relationship management with a supplier.")
* [Manage supplier contacts from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/MATw_8V64oxFaTEW3cls2g "Add or remove supplier contacts, elevate access or remove elevated access to contacts from the Source-to-Pay Workspace.")
* [Manage supplier cases from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/4cpTx30Ax_kQhTCnzJz5UA "You can create and manage supplier cases for suppliers in the Source-to-Pay Workspace.")
* [Manage supplier tasks from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/hziKlAbahXv8AtRP3tpBpg "You can create and manage tasks for suppliers and internal users in the Source-to-Pay Workspace.")
* [Composing emails with predefined content from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/46HmyaXi~EfB9w3ptOvTeA "Insert predefined content into the message body of emails that you send from the email client in the Source-to-Pay Workspace.")
* [Overall supplier dashboard](https://servicenow-prod.fluidtopics.net/sm3RJo4ZGLB7yD4HMCnSaQ "The Overall supplier dashboard provides a comprehensive view of the entire supplier base's performance in one centralized location, aggregating data across all suppliers to give you enterprise-wide insights.")
* [Emails view for supplier managers](https://servicenow-prod.fluidtopics.net/4NnQXdG~DuTO6fJCg~nzJA "Supplier managers can access all emails including system-triggered emails, inbound replies, and error emails from the Source-to-Pay Workspace at case, task, and supplier levels.")  
**Tarefas relacionadas**   

* [Create a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/lpPK~aqcssnugGtKnY8y7A "Create a supplier to quickly onboard the supplier using playbooks and start purchasing goods and services.")
* [Offboard a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/WXYCw_PMqxbdTaEaMc4pAA "Offboard a supplier due to performance issues or when you learn that the supplier follows practices that are inconsistent or unethical.")
* [Accept an incoming chat request from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/6IZHfNp~RoVN8tnIMMIRZg "As a supplier fulfiller, accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session with a supplier contact.")
* [Create supplier case from Universal Request](https://servicenow-prod.fluidtopics.net/T5smYPr0tbHVOKDW0EW_ag "Routing agents can create a supplier case from the Source-to-Pay Workspace to resolve a Universal Request.")
* [View or create an interaction for a supplier](https://servicenow-prod.fluidtopics.net/7FaSmq3xX8Dj0cDcJvLaGA "Typically, an interaction record is automatically created when you accept a chat through the chat queue in the Source-to-Pay Workspace. However, you can also manually create an interaction from the list page of the Source-to-Pay Workspace. You can link an interaction record to an existing supplier case or can assign a task, which needs a supplier manager's involvement for investigation.")
* [Associate an interaction record to a supplier case](https://servicenow-prod.fluidtopics.net/tN5pDOobU05qTd_sLbYVHw "Associate an interaction record to a supplier case if your interaction is related to an existing supplier case in Source-to-Pay Workspace.")