---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Use Invoice inquiry solution generator skill

# Use Invoice inquiry solution generator skill {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Turn on the Invoice inquiry solution generator skill, which automates the resolution generation for inquiry cases.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllNow Assist AdminFeatures to access the Now Assist Features tab of the Now Assist Admin console.
2. Expand the Finance and Supply Chain workflow group and select Accounts Payable Operations.
3. Select Invoice inquiry solution generator skill\> Turn onto activate the skill.  
   Activate the skill in the Turn on skill pop-up. The skill works in relation with the Inquiry resolution provider agent. For more information on the Inquiry resolution provider AI agent, see [Inquiry resolution provider AI agent](https://servicenow-prod.fluidtopics.net/fwRd9Rv4yilNNcp7Xez0hA "Use the Inquiry resolution provider AI agent to process high volume repetitive invoice inquiries through various channels (web, email, virtual agent, mobile and manual entry) to significantly reduce the workload of human agents.").

## Resultado

The invoice and related inquiry data is analyzed by AI skills, AI agent, and case and auto-recommends resolution, which will be reviewed by the AP agent resulting in automatic updating of case closure notes.