Configure Sentiment analysis for invoice case skill in Now Assist for Accounts Payable Operations (APO)

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • If you have the admin role, you can configure the Sentiment analysis skill in Now Assist for Accounts Payable Operations (APO) so that an accounts payable (AP) fulfiller can use the generative AI skills in Source-to-Pay Workspace to prioritize inquiry cases resulting in improved supplier collaboration.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Now Assist Admin > Skills to access the Now Assist skills tab of the Now Assist Admin console.
    2. In the Finance and Supply Chain workflow group, select Accounts Payable Operations to view the skills for the APO features.
      A guided setup leads you through the configuration of the general details, input, frequency, availability, access, display, review, and activation of the customized skill. If you complete the entire walk-through, the skill is activated.
    3. Select Save and continue to go to the next step.
    4. Configure where to display the sentiment analysis for invoice case.
      1. Select In-product.
        In-product: When selected, the Now Assist skills are displayed on the forms and workspaces.

        For the skills that appear in-product, select the down arrow to identify the roles that can use the skill.

      2. Select Save and continue to go to the next step.
    5. Review and activate the skill.
      Review your choices and select Activate the skill. For more information on sentiment analysis in an invoice case, see Analyze sentiments in invoice cases.

    Resultado

    You can now select look up icon of an invoice case that displays a pop-up with a summary based on the sentiment.