Set up Equifax spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Integrate the ServiceNow instance and Equifax spoke by using basic Auth or OAuth 2.0 authentication to authenticate ServiceNow requests.

    Before you begin

    • Request an Integration Hub subscription.
    • Activate the Equifax spoke.
    • Ensure that the dependent plugins are activated.
    • Role required: admin.

    Register Equifax as an OAuth provider

    Use the information generated during the application configuration to register Equifax as an OAuth provider. OAuth provider registration enables the ServiceNow instance to request OAuth 2.0 tokens.

    Before you begin

    • Role required: admin
    • Client ID and client secret generated from configuration of the third-party Equifax application

    Procedure

    1. Navigate to All > System OAuth > Application Registry.
    2. Select New.
      The system displays this message: What kind of OAuth application?.
    3. Select Connect to a third party OAuth Provider.
    4. On the form, fill these values.
      Table 1. Application Registries form
      Field Description
      Name Name to uniquely identify the record. For example, enter: Equifax OAuth
      Client ID <Client ID> created during the Equifax account configuration.
      Client Secret <Client Secret> created during the Equifax account configuration.
      Authorization URL OAuth Server's authorization code flow endpoint. Required only for Authorization Code grant type.
      Token URL OAuth Server's token endpoint. For example, xxx.equifax.com.
      Token Revocation URL OAuth server token revocation endpoint.
      Redirect URL OAuth callback endpoint in this format: https://<instance>.service-now.com/oauth_redirect.do
      OAuth API Script Script to customize the request and response.
      Logo URL URL that contains an image to use as the application logo.
      Default Grant Type Grant type used to establish the token. Select Client Credentials.
      Refresh Token Lifespan Time, in seconds, that the refresh token is valid. The default time is 1430 seconds.
      PKCE required Option to enable public clients to require PKCE for an authorization.
      Note:
      You can use only Authorization Code as the Default Grant type when PKCE is enabled.
      Application Application scope that contains this record.
      Accessible from Application scope that this registry is accessible from.
      Active Option to actively use the application registry.
      Use mutual authentication Option to use mutual authentication for token request and revocation. This option requires a mutual authentication profile to be specified.
      Send credentials Option for whether or how to send authentication information identifying the application and its authorized users to the OAuth server. Select In Request Body.
    5. On the form header, select Submit.

    Create OAuth 2.0 credential record for the Equifax spoke

    Create credential records to the Equifax custom OAuth application you created during Equifax account configuration. The Equifax spoke connection and credential aliases use these credentials to authorize actions in Equifax application.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Connections & Credentials > Credentials.
    2. Select New.

      The system displays this message: What type of Credentials would you like to create?

    3. Select OAuth 2.0 Credentials.
      The pop-up window displays a blank OAuth 2.0 Credentials form.
    4. Enter these values.
      Field Value required
      Name Enter any name to uniquely identify the record. For example, enter Equifax OAuth2.0 API Credentials.
      Active Enable
      OAuth Entity Profile Select the OAuth profile you created when you registered the custom Equifax application as an OAuth provider. For example, select Equifax OAuth default profile.
      Applies to Select the MID Servers that can use this credential. For example, select All MID Servers.
      Order Select the order to apply this credential. For example, enter 100.
    5. Select Submit.
    6. To generate the OAuth token, select the Get OAuth Token related link.

    Create connection record for the Equifax spoke

    Create a connection record for your Equifax application with the credential aliases provided. You need to select the credential record to the Equifax custom OAuth application you created during Equifax account configuration.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Connections & Credentials > Connections & Credentials Aliases.
    2. Open the alias record, for example, Equifax..
    3. From the Connections tab, select New.
    4. On the form, fill these fields.
      Table 2. Connection form
      Field Description
      Name Name to uniquely identify the record. For example, Equifax Connection.
      Credential Basic Auth or OAuth 2.0 credential record created for Equifax. For example, Equifax OAuth2.0 API Credentials.
      Connection alias Alias record associated with this connection. For example, sn_equifax_spoke.Equifax
      Connection URL Base URL to connect to Equifax.
      Active Option to actively use the connection record.
      Domain Domain that the action runs in.
    5. Select Submit.

    Get Equifax OAuth token

    Generate the Equifax access token.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Connections & Credentials > Credentials.
    2. Select the Equifax spoke OAuth Credential record.
      For example, select Equifax OAuth2.0 Credentials.
    3. From Related Links, select Get OAuth Token.