Microsoft Teams Spoke

  • Release version: Australia
  • Updated June 18, 2026
  • 2 minutes to read
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    Summary of Microsoft Teams Spoke

    The Microsoft Teams spoke enables ServiceNow customers to integrate ServiceNow records and messages with Microsoft Teams channels via Integration Hub. It provides actions to post messages and details from incident, problem, and change records directly to Teams channels using webhook connectors. This integration facilitates improved collaboration and communication by sharing critical ServiceNow information within Microsoft Teams.

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    Important: The Microsoft Teams spoke is being prepared for future deprecation starting with the Yokohama release. It will no longer be activated on new instances but will continue to be supported. Customers are encouraged to transition to the Microsoft Teams Graph spoke for the latest experience.

    Key Features

    • Post a Message: Send a custom message to a Microsoft Teams channel using a specified webhook URL, title, and message content.
    • Post Change Details: Send details of a ServiceNow change record to a Teams channel via webhook.
    • Post Incident Details: Share ServiceNow incident record details directly to a Teams channel.
    • Post Problem Details: Send problem record details from ServiceNow to Microsoft Teams.

    Each action requires a configured Microsoft Teams incoming webhook URL to send messages securely.

    Key Inputs and Customization

    • Webhook URL (Required): The Microsoft Teams incoming webhook URL used to post messages.
    • Title (Optional): Title for the Teams message to help identify the content.
    • Additional Message (Optional): Custom message text that appears before the record details.
    • Override Default Fields (Optional): Ability to specify a comma-separated list of fields to send instead of the default fields (Short Description, Category, State, Priority, Assignment Group).
    • Theme Color (Optional): Hexadecimal color code to visually highlight the message in Teams.
    • Action URL and Action Name (Optional): Define a clickable button in the Teams message with a URL and label, enabling automated actions through the flow.

    Practical Use Case

    For example, you can create a flow that detects newly created high priority incidents in ServiceNow and uses the “Post Incident Details” action to send a notification to a Microsoft Teams channel with a specified theme color. This keeps your team instantly informed about critical incidents directly within their collaboration environment.

    The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Microsoft Teams channels.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Important:
    Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.

    For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in .

    Spoke version

    Microsoft Teams spoke v1.1.3 is the latest version.

    Microsoft Teams actions

    The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:
    Action Description
    Post a Message Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send.
    Post Change Details Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send.
    Post Incident Details Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send.
    Post Problem Details Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send.

    Microsoft Teams Inputs

    The following inputs are common to the Microsoft Teams actions:
    Input Description
    [Required] Webhook URL The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation.
    [Optional] Title Title of the message.
    [Optional] Additional Message Add a message before the record details.
    [Optional] Override Default Fields You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.
    [Optional] Theme Color (Hex) Hex code value of color to highlight the message.
    [Optional] Action URL URL to the page that opens when you click the button. For more information, see https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL.
    [Optional] Action Name Name of the action that you can automate with the flow.

    Example

    You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.
    Post Incident Details action added to a flow