Automation Anywhere Spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Automation Anywhere Spoke

    The Automation Anywhere Spoke enables ServiceNow customers to manage and automate workflows and robotic processes within their Automation Anywhere instance directly from the ServiceNow platform. This integration allows seamless orchestration of bots and devices triggered by events in ServiceNow, enhancing operational efficiency.

    Show full answer Show less

    Key Features

    • Bot Management: Deploy bots to bot runner devices, retrieve details of specific bots, and look up all available bots.
    • Device Management: Get details of individual devices, pools, and lists of devices.
    • Folder Management: Retrieve information on specific folders or all folders.
    • Queue Management: Access queues from the Enterprise Control Room and details of work items within queues.
    • User Management: Retrieve details of specific users or all users, with execution restricted to users having bot runner or admin roles.
    • Authentication Module: Includes credential configuration for authenticating ServiceNow requests to Automation Anywhere.

    Practical Requirements and Setup

    • The spoke requires an Integration Hub subscription to function.
    • Several dependent plugins must be installed for proper operation, including Complex Object, Integration Hub Runtime, REST Action Step, Dynamic Inputs, and Data Stream Action Template. Some of these require additional licensing outside the spoke use.
    • Connection and credential aliases are used to manage environment configurations efficiently, reducing the need for repeated updates when connection details change.
    • Only users with appropriate roles (bot runner or admin) can execute spoke actions, ensuring security and controlled access.

    Key Outcomes

    By integrating Automation Anywhere with ServiceNow through this spoke, customers can:

    • Automate and manage robotic process automation (RPA) tasks directly within ServiceNow workflows.
    • Streamline bot deployment, monitoring, and management from a centralized interface.
    • Enhance operational agility by connecting ServiceNow events to Automation Anywhere bots without manual intervention.
    • Maintain secure and efficient credential management across multiple environments via aliases.

    Manage workflows and robotics processes in Automation Anywhere instance from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Automation Anywhere spoke v1.3.0 is the latest version

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • Complex Object (com.glide.cobject)
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Workflow Studio - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Automation Anywhere spoke provides actions to automate Automation Anywhere tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Bot Management Deploy Bot Deploys a bot in the bot runner devices.
    Get Bot Retrieves details of the specific bot.
    Look up Bots Retrieves information about all the bots.
    Device Management Get Device Details Retrieves details of the specific device.
    Look up Devices Retrieves details of all the devices.
    Look up Pool Retrieves details of the specified pool.
    Folder Management Get Folder Retrieves details of the requested folder.
    Look up Folders Retrieves information about all the folders.
    Queue Management Look up Queues Stream Retrieves all queues for the Enterprise Control Room.
    Look up Work Items in Queue Retrieves details of all the work items in a queue.
    User Management Look up User Retrieves details of the requested user.
    Look up Users Stream Retrieves details of all the users.
    Note:
    Only users with bot runner or admin role can execute the spoke actions.

    Spoke module

    The Automation Anywhere spoke adds the Automation Anywhere application to your instance and includes the Authentication module. In this module, you should provide details in the default credential record to authentication the ServiceNow requests. See Create a Credential record for the Automation Anywhere spoke for more information.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Automation Anywhere spoke.