Now Assist for Automation Center

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist for Automation Center

    Now Assist for Automation Center enables ServiceNow customers to explore existing automations within their ServiceNow instance and streamline the setup of automation requests directly from the Task Mining workspace. This tool simplifies automation discovery and request processes, enhancing efficiency in managing automations.

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    Important Availability Notes: Some Now Assist features may be unavailable in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or specific regions. Customers should verify feature availability in their environment and monitor updates in future releases.

    Key Features

    • Exploration of Automations: Allows users to browse and understand existing automations deployed in their ServiceNow instance.
    • Automation Request Setup: Facilitates creating automation requests seamlessly from the Task Mining workspace, improving operational workflow.
    • AI and Machine Learning Integration: Utilizes AI to assist with automation insights, though customers must apply human oversight to ensure output accuracy and appropriateness.
    • Data Handling and Privacy: Transfers data securely across ServiceNow environments, potentially involving third-party cloud providers, in compliance with ServiceNow’s internal policies. Customers have the option to opt out of data collection.

    Practical Considerations for Customers

    • AI Limitations: AI-generated outputs may not always be accurate or complete. Customers should rigorously test results and avoid relying solely on AI for critical decisions, especially in sensitive domains like healthcare or finance.
    • Data Processing and Privacy: Data used by Now Assist is processed according to strict privacy policies, but it may be transferred outside of the original instance’s region. Customers should review compliance implications.
    • Configuration and Use: Customers need to install and configure Now Assist for Automation Center to access its full capabilities. Detailed guidance is available for setup, exploration, and use.

    Next Steps

    • Review feature availability for your specific environment and region.
    • Follow configuration instructions to install and enable Now Assist for Automation Center features.
    • Use Now Assist to explore automations and initiate automation requests efficiently from Task Mining.
    • Maintain human oversight when evaluating AI-generated insights and outputs.
    • Manage data collection preferences by opting out if desired.

    Use Now Assist for Automation Center helps you explore existing automations in your ServiceNow instance. You can use it to streamline and simplify automation request setup from Task Mining workspace.

    Important:
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. For more information, see the KB1699552 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about work notes in Process Mining. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.