Review the indicator sources

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Determine which fields contain the data you are looking for in each application you are enabling for Performance Analytics.

    Vorbereitungen

    You have enabled Performance Analytics according to your entitlement. You have also installed the relevant Analytics and Reporting solutions, and run diagnostics.

    Role required: pa_admin, admin

    Warum und wann dieser Vorgang ausgeführt wird

    Ensure that the indicator sources that Platform Analytics Solutions contain point at the correct fields for you to measure the performance of your processes.

    Prozedur

    1. Navigate to All > Performance Analytics > Administration Console.
    2. Click the Dashboards link in the Explore and Manage tile.
      The Performance Analytics admin console with the Dashboards link highlighted
    3. Verify the names of the dashboards that have been installed with this Platform Analytics Solution.
    4. Open the Indicator Sources tab.
    5. For each dashboard included in this Platform Analytics Solution:
      1. Filter the indicator sources on the dashboard name.
        This screenshot shows the indicator sources filtered on the Self-Service Analytics dashboard from the Self-Service Analytics for CSM Platform Analytics Solution. The Indicator sources tab of the PA Admin Console showing the indicator sources for the Self-Service Analytics dashboard
      2. Review the facts table, conditions, and frequency of the indicator sources compared to the data structure on your own instance.
        Wichtig:
        Pay particular attention to time stamp fields such as Resolved, Opened, or Created in the Conditions. You may need to use different time stamp fields.
      3. If necessary, open an indicator source and make corrections.
      4. If you are editing an indicator source record, go to the Indicators related list and review the Conditions field for each indicator.
        Changing the indicator source can also affect the additional conditions on the individual indicators.
      5. Click Update to save your changes.