---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Exploring

# Exploring KPI Details {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

KPI Details
is an exploratory view of indicators, used for more detailed analysis. It lets you see trends, predictions, breakdowns, and associated records for a specific indicator.

KPI Details lets you answer questions such as:

* "Are daily new critical incidents rising since the last update?"
* "Is the rise in critical incidents faster than the rise in P3 incidents?"
* "What are the top 3 groups with the highest increase in critical incidents over the past quarter?"
* "What specific incidents correspond to that spike in incidents last week?"
* "What's my usual (median/ average/ total) number of new incidents over the past 3 weeks? Past 2 months?"

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Hinweis:  
Data snapshots indicators do not support all KPI Details functions.  
Learn how to use KPI Details to accomplish the following tasks:

* [Review the overall health of an indicator](https://servicenow-prod.fluidtopics.net/zFGw79CIIAghgx2YB1ba1Q "The KPI Details Chart options menu enables you to show, hide, or change aspects of an indicator visualization. Selected chart options persist per user for each indicator. Chart options are divided into analysis, time series, and chart type options.").
* [Explore trends for any indicator](https://servicenow-prod.fluidtopics.net/tHjnYOnE5Z2piUB~77HspA "The KPI Details feature enables you to delve into the information behind your key performance indicators. Apply forecasts, trends, targets, and thresholds. Filter by breakdown element or apply time series aggregations.").
* [Review individual records corresponding to any date](https://servicenow-prod.fluidtopics.net/e4_bWLx4Wimn3v1NXj_C4Q#compare-records "You can compare indicator scores and underlying records for any two periods. List the records that have been moved out, shared, or moved in between these periods.").
* Manage [Indicator targets and thresholds in KPI Details](https://servicenow-prod.fluidtopics.net/bMwFL9WF2KDbzoz7WlPHcg "Targets are goals your organization wants to achieve. They show the difference between the desired and actual scores of an indicator on a certain date. Thresholds define a normal range of scores for an indicator and alert you when certain events occurs, like when a score reaches an all-time high.") for your indicators.
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Enhance KPI Details by configuring notifications of significant trends in [KPI Signals](https://servicenow-prod.fluidtopics.net/9ozKghy318MaRhAn9fkeIw "KPI Signals notifies you when the behavior of a process changes significantly. This feature applies standard statistical Process Behavior Charts to Performance Analytics indicators.").  
Tipp:  
A free training for KPI Details is available from the [NOW Learning Center](https://nowlearning.service-now.com/lxp?id=overview&sys_id=5c6c5f8687963c14ed3b74c9cebb3514&type=course).  
Hinweis:  
Values between 10,000 and 999,999 are rounded off to the nearest thousand and abbreviated with a K, such as 11K for 11,234. Values between 1 million and 999,999,999 are rounded off to the nearest million and abbreviated with an M. Values of 1 billion and higher are rounded off to the nearest billion and abbreviated with a G.
**Zugehörige Konzepte**   

* [Performance Analytics (Indicator data sources)](https://servicenow-prod.fluidtopics.net/Xng_Ok4as9aS2yslnwwYtA "ServiceNow Performance Analytics is an in-platform process optimization solution that utilizes indicators (KPIs) to answer key business questions. Performance Analytics can help increase quality and reduce the costs of service delivery.")