---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Viewing business insights

# Viewing business insights {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View key information about your business process from the Summary and insights page. See goals and performance indicators, and get insights on the improvement opportunities.  
The Summary and insights page shows opportunities for optimizing your process. You can see the following snapshots.

* Process overview
* Improvement opportunities overview and list of improvement opportunities
* Variants
* New improvement opportunities
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Goals and KPIs  
Hinweis:  
The Goals and KPIs section is available with the integration of Performance Analytics.

The Goals and KPIs section is configured from the UI Builder.

From the Goals and KPIs section, choose a visualization to analyze indicator details more closely from the [KPI Details](https://servicenow-prod.fluidtopics.net/f2sMcZ2UehA5rH1qH~~hVw "KPI Details page enables you to delve into the information inside your Performance Analytics indicators (KPIs).") view. KPI Details shows you trends, predictions, breakdowns, and associated records for a specific indicator. The KPI Details page leads you to deeper information behind your
key performance indicators.

<br />

Improvement opportunities overview  
From the Opportunities overview section, you can see opportunities sorted by category, type, KPIs, and project actions taken in four different cards.  

Improvement opportunities list

The rules that you configure discover business findings. For example, you might configure rules which show:

* records that went directly into a Closed or Resolved state
* reworked records with solutions that customers didn't accept, or whose states changed from 'Resolved' to 'Work in progress' status.
* wrong or many group assignments
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Select a combination of these insight categories to show on the dashboard.

* Quality
* Performance
* Conformance
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From each insight, you can request or view a completed cluster or process analysis, then view
from the workbench the completed cluster or model.

To generate a project for a selected insight, select on the card to get to Analyst workbench for the card data. When the project becomes available to view, select View Process analysis.

Bottleneck Analysis

From the Bottleneck Analysis section, you can see identified bottleneck sources discovered in your process records.

<br />

Select a breakdown to refine the routes list, then sort the list by:

* Unique Occurrences
* Total Duration
* Avg Duration
* Max Repeat Occurrences
* Total Occurrences
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Bottleneck Analysis - Breakdowns

<br />

Select View in Workbench to view the project for the selected transition.

Variation Analysis

All routes for a process show in the Variation Analysis section. You can sort the order for routes by highlights, number of records, average duration, or steps.

<br />

Select View in Workbench to view the project for an individual route.
**Zugehörige Konzepte**   

* [KPI Details](https://servicenow-prod.fluidtopics.net/f2sMcZ2UehA5rH1qH~~hVw "KPI Details page enables you to delve into the information inside your Performance Analytics indicators (KPIs).")