---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Continual Improvement Management

# Integration with Continual Improvement Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Integrating with the ServiceNow®
Continual Improvement Management application enables you to create a request once you have identified an improvement opportunity.

Integration with the ServiceNow®
Continual Improvement Management (CIM) application enables you to request and view process improvement-related initiatives and add tasks to existing initiatives.

The Process Mining plugin (com.sn_po) provides an integration between the Process Mining and Continual Improvement Management applications. Continual Improvement Management integrates with activation of the CIM (com.sn_cim) plugin.

From Process Mining: When you create an improvement initiative from Process Mining, a reference to the project is added to the continual improvement record.

From Continual Improvement Management: Launch the Process Mining Analyst workbench from CIM.

## Roles

Integration with Continual Improvement Management doesn't add any additional roles to the Process Mining roles. To enable Continual Improvement Management features, you must add the agent_workspace_user role to the users who need this capability.
**Zugehörige Konzepte**   

* [Example of Continual Improvement Management using Process Mining](https://servicenow-prod.fluidtopics.net/PicOgVGhQwew9~ePjEU0Aw#continual-improvement-management-using-process-mining "Understand how you can create or track an improvement request.")  
**Zugehörige Informationen**   

* [Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-landing-page&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
* [Request Continual Improvement Management](https://www.servicenow.com/docs/access?context=request-cim&version=australia&pubname=australia-it-service-management&ft:locale=en-US)

## Launch Process Mining from CIM {#ariaid-title2}

Launch Process Mining from the CIM workbench to analyze the
existing process and find new opportunities for improvement.

### Vorbereitungen

Role required: improvement_manager

Activate the Continual Improvement Management plugin (com.sn_cim) and the Process Mining plugin (com.sn_po).

### Prozedur

Navigate to the Process Mining workbench in any one of the following ways.

| From where | Steps |
| Continual Improvement Workbench | 1. Navigate to Continual ImprovementWorkbench. 2. On the Continual Improvement Workbench page header, select Go toProcess Mining. 3. Analyze the existing project or create a new Process Mining project definition for assessment. Hinweis: For more information, refer to [Create a project or template using Project Builder](https://servicenow-prod.fluidtopics.net/ip7NqhklFfTHj9Ucm0o3LQ "Create and mine a project using the Project Builder to analyze and optimize your business processes. Create a template to reuse it when you want to use the same project conditions multiple times. In the Project Builder, the entire process is broken down into three sections and an overview to make the task easier and more efficient."). {#navigate-to-process-optimization__ol_bpk_nnh_nlb} |
| Improvement Initiative | 1. Navigate to Continual ImprovementAll. 2. Open a record. 3. Select the Go to Process Mining related links. {#navigate-to-process-optimization__ol_yfp_nnh_nlb} |
|-|-|

{#navigate-to-process-optimization__choicetable_ywf_lnh_nlb}

## Example of Continual Improvement Management using Process Mining {#ariaid-title3}

Understand how you can create or track an improvement request.

As an improvement manager, you use your Continual Improvement Management Workbench dashboard daily to view operational work and initiatives in progress. You have an open initiative to optimize the incident process and reduce the mean time to resolve (MTTR).

From the initiative form, you select Go to Process Mining. The action navigates you to a generated project in the Process Mining Analyst workbench showing cases that were closed in the last three months.