---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Improvement opportunities

# Configure improvement opportunities {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a library of inefficiencies to identify the improvement opportunities for your project.

## Vorbereitungen

Role required: sn_process_mining_power_user or sn_process_mining_admin

## Prozedur

1. Navigate to WorkspacesProcess Mining Workspace.
2. On the side of the page, select the Process configurations icon (![Process configuration builder]()).
3. Open a table from the Configurations list.  
   The Process details page is displayed. Select Improvement opportunities from the side panel.

   If you're proceeding from the Impact metrics page,
   then you come to this page. For more information, see [Configure impact metrics](https://servicenow-prod.fluidtopics.net/oEpvCIdODJm2CychU2ej2A "Configure the Key Performance Indicators (KPIs) for this process.").  
   The Improvement opportunities page displays:
   * Automated improvement opportunities: The improvement opportunities are displayed based on the default patterns that are already available for selection.
   * Rule-based improvement opportunities: These improvement opportunities consist of one or more rule chains executed in a sequence. The records that match the logic of these specifications are classified as a match for the improvement opportunities.
   {#improvement-opportunities__ul_uts_15r_ndc}

   Improvement opportunity definitions highlight potential areas for process optimization based on a set of patterns.
4. Select from the list of the recommended automated improvement opportunities.  
   The recommendations are displayed based on your inputs in the Process details page. To understand how you set the process perspectives, see [Configure process details](https://servicenow-prod.fluidtopics.net/AuLer~Aq~QxPa3kt35djOg "Describe the process to get help with further configuration and enhance the quality of the project setup and analysis.").

5. Select the improvement opportunities that you want to include in your process configuration, and select Add Selected.  
6. **Wahlweise:** Select Add new to create an improvement opportunity.  
   The improvement opportunity definition page is displayed. For more information, see [Set rule-based improvement opportunity](https://servicenow-prod.fluidtopics.net/XzJjFS7GdZ0lQvQP1hisog "Rule-based finding definition is a custom rule that displays improvement opportunities for a use case on the Summary and insights page.") and [Setting Automated improvement opportunities](https://servicenow-prod.fluidtopics.net/V274xnYqBurzA~BXVMerXA "Automated improvement opportunities are the improvement opportunities that are available in Process Mining. Set them to understand the improvement opportunities for your process.").

   Select the Get recommendations button to get recommendations for the automated improvement opportunities based on the configuration you have set in the Process
   perspectives section of the Process details page.
7. Select Finish.  
   The process configuration is complete.