---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Use

# Using Task Mining {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.  
The following processes are performed using Task Mining to collect workstation data so you can analyze how your people get work done to increase business efficiency.

[Defining the scope of Task Mining projects](https://servicenow-prod.fluidtopics.net/vV7D1JJOjGljTVu_JZ6cLQ "Create a Task Mining project to specify what activities you want to analyze, from which workstation users, and over what period.")
:   Start a Task Mining project to analyze data for a specific purpose. Define how long the project lasts, who to collect data from, how to group activities, and how to visualize data.

[Generating a project data analysis](https://servicenow-prod.fluidtopics.net/WIOWfbMw_yWETkb7uIDEGA "Generate an analysis of your project data according to your categorization rules, then refine and share the analysis so you can make data-driven decisions.")
:   Generate an analysis of your project data according to your categorization rules, then refine and share the analysis so you can make data-driven decisions.

[Requesting workstation user data](https://servicenow-prod.fluidtopics.net/54PjNDxMlA6SNqfReSxJ7g "Requesting workstation user data enables you to collect and store data for future analysis.")
:   Complete data requests for workstation users in the Employee Center to create a pool of data that you can use in future analysis.

[Categorize workstation activities to simplify analysis](https://servicenow-prod.fluidtopics.net/2oHFuNGsMSEadBqU6HJh4A "Organize and add context to your data by grouping similar workstation activities with user-friendly category names.")
:   Organize and add context to your data by grouping similar workstation activities with user-friendly names.

[Identify task improvement actions](https://servicenow-prod.fluidtopics.net/3EqSOZUlLCsjpz0q7Ptu_Q "Initiate an automation request from a Task Mining task timeline analysis or share the details of the analysis.")
:   Initiate an automation request from a Task Mining task timeline analysis or share the details of the analysis.