---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Indicator Scorecards

# Create an Indicator Scorecard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 Minuten Lesedauer

The Indicator Scorecard component enables users to visualize and compare data between multiple Performance Analytics indicators. It highlights the information regarding the last score collected, the change from the previous data point, the trend over time, and the value of the target to achieve.​

## Vorbereitungen

Role required: Anyone with access to data can create a visualization of that data on any dashboard that they can edit. Users with the itil, report_user, admin, or viz_creator role can create a visualization in the Visualization Designer. When you create a visualization in the Visualization Designer, it is saved to the Library. For more information on access, see [Report_view access control](https://servicenow-prod.fluidtopics.net/atlS6JUVLxx5fx3wFnCEhg "The report_view operation is a record type access control list (ACL) that restricts access to reports. Only users who have one of the required roles can view reports that contain the restricted resource.") and [Platform Analytics roles](https://servicenow-prod.fluidtopics.net/PeMP6xvkQcdLfzdN2uLgsw "Platform Analytics has both unique roles and roles from other applications that apply to it.").

## Warum und wann dieser Vorgang ausgeführt wird

For information about the use of an
Indicator
Scorecard in a dashboard, see [the Developer Site](https://developer.servicenow.com/dev.do#!/reference/now-experience/xanadu/shared-components/sn-scorecard-list/usage). This site gives information about Indicator Scorecard components in the UI Builder, and some configuration options may differ from the Visualization Designer.  
Hinweis:  
You aren't able to sort by previous scores in UI Builder.

## Prozedur

1. Navigate to AllPlatform AnalyticsLibraryData Visualizations, or open an in-line dashboard and select Edit. {#create-dv-indicator-scorecard__ph_yvn_xvt_4tb}
2. Select Create New Visualization. {#create-dv-indicator-scorecard__ph_mdy_zvt_4tb}
3. Select the Indicator Scorecard (![Indicator Scorecard icon]()) visualization type.
4. **Wahlweise:** Configure the Header and border.  
   {#create-dv-indicator-scorecard__table_zq5_l2g_gfc__entry__2}

   | Header and border fields | Description |
   |-|-|
   | Show header | The visualization header, including title and icons. |
   | Show header separator | Option to display a line separating the header from the rest of the component. |
   | Chart title | Title of the visualization. |
   | Use large font size | Renders the header title in a large font |
   | Title alignment | Choose Start to align the title with the start of line, End to align it with the end of the line, or Center for center alignment. |
   | Description | A short overview about the visualization that the end user sees. Descriptions help users find the visualization. |
   | Wrap title | Option to wrap long titles onto a second line. If false, displays an ellipsis to truncate long titles. |
   | Line of truncation | Specify where to truncate long labels with an ellipsis. Options are 1, 2, and 3. |
   | Show border | Option to display a line around the component. |
   | Header background color | A header background color to align with your theme, branding, or design preferences. The selected color applies only to the header of this visualization. For better accessibility, ensure sufficient contrast between the header background and title text. Use the contrast ratio checker within the color picker to verify. Note that themes are not supported when selecting a custom color. |
   | Title background color | A color for the chart title to align it with your dashboard theme, branding, or design preferences. The chosen color will apply only to the title of the visualization. For better accessibility, ensure sufficient contrast between the header background and title text. You can verify this by checking the contrast ratio within the color picker. Note that themes are not supported when selecting a custom color. |
   [ ]

   {#create-dv-indicator-scorecard__table_zq5_l2g_gfc}
5. Configure the filtering and sorting capabilities of the Indicator Scorecard.  
   {#create-dv-indicator-scorecard__table_j2v_zll_4nb__entry__2}

   | Field | Description |
   |-|-|
   | Scorecard Type | List to select from scorecard types. Options include: * List: Shows the list of indicators and metrics as columns. * Pivot: Shows indicators as rows and breakdown as columns or vice versa. {#create-dv-indicator-scorecard__ul_edz_1y5_jrb} |
   | Show Header | Toggle to show or hide header. |
   | Title | Component title. |
   | Description | Component description displayed in the info icon during runtime. |
   | Source definition | Select how to set which indicators to show. Options include: * Condition based: Allows you to set a condition to determine which indicators to display. * Manually selected: Allows you to manually add indicators through the Add data source pane. You can select a breakdown and element to filter the indicator for each indicator you manually select. If you select only one indicator, you can set Show only breakdowns to show the elements of that indicator without the indicator score. * Indicator group: Sets an indicator group as the source. {#create-dv-indicator-scorecard__ul_nrm_bz1_wqb} |
   | Filter | Encoded query string for filtering which indicators to show. To create a filter statically, use the condition builder that is provided. Hinweis: Only available if Source definition is Condition based. |
   | Indicator group | Filter the table based on an indicator group from the list. Hinweis: Only available if Source definition is Indicator group. |
   | Breakdown | Select the breakdowns that you want to display. You can drag breakdown tiles to reorder them. |
   | Max number of groups | The maximum number of elements to show for a breakdown. If you do not select the elements to show in Filter elements, the elements that are shown depend on the breakdown source and the value of Sort direction. For example, consider the Assignment Group breakdown, which uses the Name field from the Group \[sys_group\] table. If the Max number of groups is the default 5, you show either the first 5 group names or the last 5 group names alphabetically, depending on whether the sort direction is ascending or descending. In such cases, consider selecting the elements in the Filter elements field. Default: 5 |
   | Filter elements | Select the elements to show for the relevant breakdown. If you don't select any elements, all elements up to the max number of groups are shown. |
   | Show breakdowns as columns | When true, breakdown elements are shown as columns on the pivot table. When false, breakdown elements are shown as rows. Supports only one breakdown and applies only to Pivot scorecards. Default: false |
   | Show only breakdowns | If set to true, hides indicator total and shows only breakdown elements and the metrics selected. Available only on List scorecards when Source Definition is Manually Selected and only one indicator is selected. Default: false |
   | Allow change breakdown | When true, the viewer can change the breakdown that is displayed. Available only when Show only breakdowns is true. Default: false |
   | Breakdown visibility selector | When true, the breakdown selector is visible to viewers of the scorecard. When false, the breakdown selector has to be opened from the More options menu. Only available when Allow change breakdown is true. Default: false |
   | Metrics | Select analytics to show in the indicator list. You can drag and drop metrics tiles to reorder them. Default: lastScore, changeAndChangePercent, target, trend |
   | Time series aggregation | Time series aggregation to apply to all Indicators selected. To learn more about time series aggregations, see [Applying time series aggregations](https://servicenow-prod.fluidtopics.net/wSBNPDijFJEwFfhk7VtisQ#applying-time-series-aggregations "You can aggregate changes in indicators into discrete time intervals. These aggregations can make trends more easily visible, or help track progress against a target."). |
   | Sort by | The column to sort the indicators by. Values: Name, Latest Score, Target, Change, changePercent, indicator_group Hinweis: You cannot sort by previous scores. Default: Name |
   | Sort Direction | The sorting direction for the indicators and/or breakdown elements. The effect on breakdown elements varies depending on the breakdown source. For example, breakdown elements from the Choice \[sys_choice\] table are sorted according to the value of the Sequence field, whereas breakdown elements from Group \[sys_group\] are sorted alphabetically according to the Name field. Values: Ascending (Asc) or Descending (Desc) Default: Asc |
   | Additional settings ||
   | Follow filters | Turn on to have filters set on the dashboard apply to the Indicator Scorecard. Default: true |
   | Show filter icon | Show the filter icon and the number of dashboard filters impacting the visualization. If a filter isn't selected to apply to a visualization, the icon doesn't show. Toggle off to hide the filter icon and number of filters applied. Default: true |
   | Enable drilldown | Redirects user to underlying data when they select a data point. Toggle off to prevent this interaction. Default: true |
   | Show filter element | Option to show the applied filter elements next to the indicator name. If a filter cannot apply to a visualization, the element(s) do not show. Toggle off to hide the filter elements and show only the indicator name. Default: true |
   | Show bookmark | Toggle to show or hide a column of bookmarks. When on, users can bookmark indicators and breakdowns for themselves. Default: true |
   | Show indicator info | Toggle to show or hide the indicator information icon. When shown, indicator information includes information about the last collection date, frequency of collection, and direction. Default: true |
   | Show bookmarked items only | Toggle on to show only bookmarked indicators or breakdown elements. Default: false |
   | Display settings ||
   | Max elements per page | The page size as determined by the maximum number of indicators or breakdown elements that the page can show. The increments are 10, 20, 50, and 100 indicators/elements. Default: 10 ​ |
   | Target color scheme | Select a target color scheme. By default, the value defined in the Default indicator target color scheme property on the Performance Analytics Properties page is applied. |
   | Show alternate row colors | Alternates colors of rows. |
   | Show row lines | Adds dividers between rows. |
   | Show column lines | Adds dividers between columns. |
   | Chart interaction ||
   | Allow chart interaction | Enable navigation to the KPI Details page of an indicator when that indicator's name is selected. |
   | Action | Only the Go to data view interaction is available. This action opens the indicator in KPI Details. |
   [ ]

   {#create-dv-indicator-scorecard__table_j2v_zll_4nb}
6. Select Save.  
   Navigate to AllPlatform AnalyticsLibraryData Visualizations to return to the Data Visualization list.

## Nächste Maßnahme

* [Add a visualization to a dashboard from the Visualization Designer](https://servicenow-prod.fluidtopics.net/iCsprvSA3Zd~ml7qGIGfcA "Add a visualization from the Visualization Designer to a new dashboard or to an existing dashboard.")
* [Share a data visualization in the Visualization Designer](https://servicenow-prod.fluidtopics.net/JR7JCChupTsijahMLQrZCw#share-dv-ac "Share a visualization to provide view or edit permissions to users, groups, or roles. A user can access a shared visualization in any workspace on the original instance.")
* [Bookmark a visualization in the Visualization Designer](https://servicenow-prod.fluidtopics.net/Q~0smoyo7nbuqyagyfZx7A "Bookmark a visualization so that you can find it easily in the Data Visualizations library.")
{#create-dv-indicator-scorecard__ul_bz5_byk_qtb}

## Indicator Scorecard visualization examples {#ariaid-title2}

The Indicator Scorecard component enables you to visualize and compare data between multiple Performance Analytics indicators.  
Use this visualization type to show lists of indicators with their scores. You can also show up to two levels of breakdown for each indicator, and you can show this information in a pivot table instead of a list.  

### List of indicators with two breakdowns {#dv-example-scorecard__example_pwh_yq1_fzb}

In this example, you want a list of all indicators related to open incidents. Under each indicator, you want the viewer to be able to expand the Priority and view the scores for each element. You intend to have this data
visualization available for use on multiple dashboards.

1. You navigate to AllPlatform AnalyticsLibraryData Visualizations. The data visualization library opens. If you wanted the indicator scorecard only on a specific dashboard, you could have opened that dashboard instead.
2. By default, a List scorecard type is selected, which is what you want.  

3. Skipping Header and description for now, you go to the Data area. You need to select your indicators, so you first expand the Source definition list. Because you that think there is already an indicator group defined for open incidents, you select Indicator group.  

4. Now you search for an indicator group that includes only open incidents. And you are in luck! The "incident open" group exists, which spares you the work of building a filter condition or manually selecting your indicators.  

   As soon as you select "incident open," the visualization updates to show you the 13 indicators in the group.
5. Now it is time to select the first breakdown. In the Breakdown section, you select + Add and a dialog opens for selecting your breakdown.  

6. You scroll down through the list to Priority. Unfortunately, there are two breakdowns named Priority, and the list doesn't show the breakdown sources, so you don't know which is right. You try the first one and select Apply to see what happens. The visualization does not change at all, so you suspect that this is the wrong breakdown. You edit the selected breakdown, now choosing the second Priority breakdown.  

7. According to the Max number of groups field, you show a default maximum of five [breakdown elements](https://servicenow-prod.fluidtopics.net/zamNVg2135oSvT9fSCJtZA#gloss-breakdown-element "The values for a breakdown. For example, the Priority breakdown may have the elements Critical, High, and Low."). Is this OK? You click in the Filter elements field to see how many elements you have. Exactly five! So you leave the default values and select Apply.  
   This time, after you select Apply, the visualization updates with the Priority breakdown expandable under each relevant indicator.  

8. You repeat Steps 5 and 6, adding the Category breakdown.  

9. You decide that people do not want to see the incident category per priority, but the priority per category. So you drag Category above Priority in the Configuration panel.  

10. You go back to the Header and description section and title the visualization "Open incidents by priority" and a brief description so that non-technical users will understand what they are looking at.  

11. You are done! Select Save and give the visualization a descriptive name so that other users with access to the library know what it is for and can use it in their dashboards.
{#dv-example-scorecard__ol_gxh_yq1_fzb}  

### Breakdown scorecard for an indicator {#dv-example-scorecard__example_oct_km4_fzb}

In this example, you want to let viewers select the breakdown they view for the Number of open incidents indicator.

1. You navigate to AllPlatform AnalyticsLibraryData Visualizations. The data visualization library opens. If you wanted the indicator scorecard only on a specific dashboard, you could have opened that dashboard instead.
2. By default, a List scorecard type is selected, which is what you want.  

3. You need to set the indicator in the DataIndicator section. You have one specific indicator in mind, so you expand the Source definition list and select Manually selected.  

4. Still in the Indicator section, you select + Add to open the Add Data Source page.
5. You select Number of open incidents and then Add this source.  

6. Now it is time to select the breakdown. In the Breakdown section, you select + Add and a dialog opens for selecting your breakdown.  

7. You decide that Priority is a good default breakdown to show.  

8. Now you have a chart that shows the score for the Number of open incidents indicator. A viewer can expand the indicator and see the elements of the Priority breakdown.
9. However, your stakeholders want to be able to see any breakdown for the Number of open incidents. First, you have to change the visualization to show only breakdown elements, so you toggle on Show only breakdowns.  

10. Now you have the option to allow the viewers to change the breakdown they see. You also want the viewers to see the breakdown selector by default, so you turn that on.  

11. Testing the selector, you feel that when the Assignment Group breakdown is selected, not enough elements are being shown.  

    To fix this issue, you edit the Priority breakdown card and toggle on Show all groups. The settings for this breakdown affect whichever breakdown the viewer selects. Note that if you add a second breakdown, the settings for the first breakdown affect the first-level breakdowns and those for the second affect the second-level breakdowns.  

12. Now you have a chart that shows the Priority breakdown element values for the Number of open incidents indicator. But how will the viewer know that this is what they are looking at? You go back to the Header and border section and title the visualization "Breakdowns of open incidents" You also add a brief description.  

13. You now have the breakdown scorecard you want! Select Save and give the visualization a meaningful name for internal reference, so other dashboard designers can easily find and use it.  

{#dv-example-scorecard__ol_pct_km4_fzb}