---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Slow duration (Transition)

# Configure slow duration on transitions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Configure a slow duration finding definition on a transition to view a pattern where a group of records take longer to transition between steps than the average duration of another group.

## Vorbereitungen

Role required: sn_process_mining_analyst, sn_process_mining_power_user, or sn_process_mining_admin

Slow duration on transitions display a group of records that have an unusual duration
that's higher than the average duration of another group of records. This helps uncover slower progression for a significant group of records.

## Prozedur

1. Navigate to Improvement opportunity definition page.  
   For information about the Improvement opportunity definition page, see [Set improvement opportunities](https://servicenow-prod.fluidtopics.net/ugNOY98QBCvmJ~EwRTKM_w "Set improvement opportunities to find areas of improvement by which teams could optimize a process. You can either select from a list of rules available to you or set your own rules. Based on the rules set by you, you can view your areas of improvement.").
2. Select Create on the Slow duration (Transition) card.  
   For a particular type of automated finding, you can create a maximum of two automated findings.
3. Provide details in the Define section.  
   {#slow-transition-transition__table_gyh_kjk_wbc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Specify a name for your automated finding definition. |
   | Pattern type | This field is auto-populated. The automated finding definition that you chose to create is displayed here. You can change it if necessary. |
   | Field to detect the pattern on | Select any field from the table on which you want to detect this pattern. The entire finding definition works on this field. |
   | Category | Specify a category to which the automated finding definition belongs. The available options are: * Quality * Automation * Conformance * Performance {#slow-transition-transition__ul_crp_tjk_wbc} |
   | Active | Select the field if you want this finding definition to be active. By default, it's selected. |
   | Table | Displays the table name that you have selected. This field is non-editable. |
   | Apply to process/project | Displays the table name that you have selected. This field is non-editable. |
   | Impacted KPIs | Select the KPIs most likely impacted by the findings. Choosing the affected KPIs enables you to assess the business impact. You can view the KPI-related findings in the insights panel of the Process Mining workspace. |
   [Tabelle : 1. Project Definition form]

   {#slow-transition-transition__table_gyh_kjk_wbc}
4. Select Configure.  
   The Configure tab is displayed.
5. Fill the details on the form.  
   Default values are provided. You can edit them if needed.  
   According to the example, records that meet the following conditions are available as improvement opportunities in the Summary and insights page:
   * The transition must have at least 50 occurrences.
   * The transition must have at least 20 occurrences within the slow duration group.
   * The transition must have at least 20 occurrences within the regular duration group.
   * The minimum gap between the longest slow duration and the shortest regular duration must be 120 minutes.
   * A maximum of 5 improvement opportunities will be generated in the Summary and insights page.
   {#slow-transition-transition__ul_gjy_nct_zbc}
6. Select Save and exit.