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# Explore

# Exploring Process Mining {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use Process Mining to analyze and optimize business processes.  
Process Mining enables you to find answers to process improvement questions such as:

* Where is the business spending or wasting the most time?
* What's the root cause behind slow-performing processes?
* Where should the business apply automation next in its process?
* Where is the rework occurring?
* What's the estimated cost and potential savings for each activity within a process?
* How much deviation is the business seeing in its process?

{#explore-process-mining__ul_alb_wzm_bpb}   

As an analyst, you can:

* Proactively assess and improve ITSM CSM, Financial Services Operations, and HR Service Delivery processes.
* Accelerate digital transformation. Find areas of improvement and automation based on data and your best practice content.  
As a process owner, you can:

* Get visibility into processes and start collaboration.
* Assess process bottlenecks, find areas of weakness, and find potential areas to optimize.
* **[Process Mining architecture](https://servicenow-prod.fluidtopics.net/rjBB7W9LY_3DxFe84V3zmg)**   
  Understand the basic attributes of the Process Mining architecture.
* **[Key features of Process Mining](https://servicenow-prod.fluidtopics.net/A2RM2mgu57HT4oR07i8hhw)**   
  Some key features of Process Mining are listed in this topic.
* **[Evaluation project for Process Mining](https://servicenow-prod.fluidtopics.net/vxn85zrePeU7f4CfPQtIQQ)**   
  Evaluate Process Mining with some supported business processes.
* **[Process Mining workspace](https://servicenow-prod.fluidtopics.net/seLBi78ROB2v07w6XFJFZA)**   
  See your business processes and workflows as visualizations from the Process Mining workspace.