---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Explore

# Exploring Task Mining {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use Task Mining to identify inefficiencies in work tasks.

## Task Mining overview {#exploring-task-mining__cf-exploring-parent-overview}

Task Mining combines a desktop agent, workstation user activities, and dashboards to process data and deliver organized information. Specific information can be extracted to provide answers to business
questions.

## Task Mining users {#exploring-task-mining__cf-exploring-parent-users}

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| User role | Description |
|-|-|
| Task Mining admin | Access all Task Mining system configurations, settings, and projects. The admin role contains the power user role. |
| Task Mining power user | Access all Task Mining system configurations and settings. The power user role contains the analyst role. |
| Task Mining analyst | Create and share Task Mining projects, and access projects that another user has shared with them. Request data logging to be enabled for workstation users. |
[Tabelle : 1. Task Mining roles]

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## Task Mining workflow {#exploring-task-mining__cf-exploring-parent-workflow}

The following workflow shows the primary activities for using Task Mining.
Abbildung : 1. Task Mining workflow  
1. As an admin, you configure Task Mining, including modifying notifications, data retention, and event filters.
2. As a Task Mining analyst or power user, you create Task Mining projects to analyze team activities, identify insights, and support business decisions.
3. As a Task Mining analyst, you submit a data request separate from projects to create a data pool to store the data for future analysis.
4. As a manager of a workstation user, you approve data requests.
5. When the request is approved by the workstation user's supervisor, as a power user or admin you make sure the Task Mining agent is installed on the user's workstation.
6. As a Task Mining analyst, define how you want to group tasks in your project and select how you want Task Mining to aggregate your data.
7. As a Task Mining analyst, you run a mining job on a project to generate data so you can categorize activities.
8. As a Task Mining power user, you categorize activities to organize and add context to your data by grouping similar workstation activities with user-friendly category names when shown on Task Mining analyses.
9. As a Task Mining analyst, you run a mining job again on a project to generate an analysis of your project data according to your categorization rules.
10. As a Task Mining analyst, you share the insights with relevant business stakeholders.
{#exploring-task-mining__cf-exploring-parent-workflow-ol}

## Task Mining benefits {#exploring-task-mining__cf-exploring-parent-benefits}

{#exploring-task-mining__table_cg2_jkn_hcc__entry__3}

| Benefit | Value | Example use cases |
|-|-|-|
| ITSM and CSM analysis | Gain insights into the effectiveness and specifics of how time is spent by workstation users with an analysis of how workstation users engage with processes. | Uncover precise analytics from team operations analysis and monitoring: * In vs. out task time distribution * Active vs. idle time * Time distribution per app * Use of specific apps * Time spent per specific activity {#exploring-task-mining__ul_ujz_kkp_hdc} |
| IT landscape analysis | View your company's IT landscape to uncover gaps, challenges, and potential compliance threats. | Explore application use beyond the ServiceNow AI Platform to understand how applications are used across an organization: * Multiple apps with the same purpose * App monitoring (time distribution) * License usage * Use of unapproved apps * Suspicious websites monitoring {#exploring-task-mining__ul_zqd_vvp_tfc} |
[Tabelle : 2. Task Mining benefits]

{#exploring-task-mining__table_cg2_jkn_hcc}

## What to explore next {#exploring-task-mining__cf-exploring-parent-links}

To learn more about configuring and using Task Mining, see the following topics:

* [Configuring Task Mining](https://servicenow-prod.fluidtopics.net/ogtmbgByjSJMA1So9Yttcw "Plan and configure your Task Mining implementation so that Task Mining analysts and power users can access the Task Mining Workspace and create and manage projects.")
* [Using Task Mining](https://servicenow-prod.fluidtopics.net/Ygh9osNOeO3O6fqjlAJqaA "Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.")
* [Task Mining Reference](https://servicenow-prod.fluidtopics.net/91HrUWo_NLwKPB_a_WlWOw "Reference topics provide additional information about the terms, forms, and concepts that you use for Task Mining.")
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