Create a supplier escalation case from the purchase order exception record to engage procurement team members and resolve supplier issues faster.

Antes de Iniciar

Role required: sn_poem_core.operational_buyer

Procedimento

1. Navigate to Workspaces > Source-to-Pay Workspace.
2. Select the Purchase order management tab.
3. Select an exception that you want to work on.
4. Select Address exception.
5. From the drop-down list, select Escalate Exception.
6. In the Request escalation window, enter description.
7. Select Submit.

Resultado

A supplier case is created. You can also track this supplier case from the Cases section of the Exception Tasks table.