Configuring Critical Event Management
As an admin you can customize the Critical Event Management application by installing the application and reviewing and configuring the components that are installed with the application.
Configuration overview
- Install Critical Event Management
Install the Critical Event Management application.
- Configure Critical Event Management groups
Create groups, add members to the group, and assign roles to the members.
- Define communication plans, tasks, and recipients
Customize communication plans, create tasks, and add recipients.
- Configure Twilio to send SMS notifications
Send communications using the SMS feature for Twilio.
- Configure Critical Event Management application properties
Configure important details for the Critical Event Management application.
- Configure notification templates to send email
Add or edit a notification template.
- Configure emergency procedures for employee portal
Add knowledge articles about emergency procedures or edit existing ones.