---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create application restricted caller access for provider application

# Create application restricted caller access for provider application {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create restricted caller access (RCA) privilege for the provider application to allow inbound updates to Workplace case or task.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

You can create application‑restricted caller access limited to inbound updates, allowing FM providers to update fields or add comments on Workplace cases or tasks.

## Prozedur

1. Navigate to AllSystem ApplicationsApplication Restricted Caller Access.
2. Select New.
3. On the form, fill in the fields.  
   {#create-application-restricted-caller-access__table_e13_t5r_33c__entry__2}

   | Field | Description |
   |-|-|
   | Source Scope | Scope of the calling application. Select the application from the list. |
   | Application | Scope of the ServiceNow application where this routing rule applies. This field is automatically set to Workplace Case Management. |
   | Source Type | Type of record that is calling the application resource. Select Scope. |
   | Target Scope | Scope of the requested resource. Select Workplace Case Management. |
   | Status | Status of the access request. Select Allowed. |
   | Target Type | Type of the requested resource. Select Scope. |
   | Description | The reason for access from the source to the target. |
   [Tabelle : 1. Restricted Caller Access Privilege]

   {#create-application-restricted-caller-access__table_e13_t5r_33c}
4. Select Submit.
{#create-application-restricted-caller-access__steps_ufk_d5c_k3c}