Create requester mapping

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create a requester mapping to extend the auto-import functionality to other tables.

    Vorbereitungen

    Role required: admin

    Hinweis:

    If there is no requestor mapping defined for a table, the interaction records will not be created. An error log is created for the admin to notify that the requestor mapping is not defined for a table.

    A requestor-mapping record defines which field, in any given table, is the field representing the requestor of a ticket.

    Prozedur

    1. Navigate to All > ServiceNow for Microsoft 365 > Chat Administration > Requestor Mapping.
    2. Click New.
      Requestor mapping
    3. On the form, fill in the fields.
      Tabelle : 1. Requestor mapping
      Field Description
      Table Table to which the requestor mapping (auto-import feature) should be applicable.
      Requestor field Field to select the requestor for a record.
      Inherit Extend and apply the auto-import feature to the child tables.
      Active Option to activate the requestor-mapping record.
    4. Click Submit.