---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enable Agent Chat in Now Mobile

# Enable Agent Chat in Now Mobile {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Activate the Chat quick action so that your new hires can chat with a live or virtual
agent.

## Vorbereitungen

Role required: sn_hr_le.admin  
Make sure that live and/or virtual chat are set up for use in the Employee Service Center.

* [Employee live chat
  overview](https://servicenow-prod.fluidtopics.net/DaIunynDfBZ08Sv0EQBtaA "As an employee, you can chat directly and in real time with support agents through the Employee Center. When you initiate a chat and select a conversation topic, you are routed to the appropriate chat queue and connected to a support agent.")
* [Virtual Agent for HR Service Delivery](https://servicenow-prod.fluidtopics.net/Qx6kEjz_VcTCm26hkqBuwg#hr-virtual-agent-conversations "HR Service Delivery and Virtual Agent provide an automated chat with an employee requesting HR services. You can program Virtual Agent to understand the intent of an employee to handle repeatable requests.")
{#enable-agent-chat-in-mobile-onboarding-app__ul_b4y_sjj_5jb}

Role required: sn_hr_le.admin

## Prozedur

1. Navigate to AllSystem MobileApplet Launchers.
2. Open the Onboarding Homepage record.  
3. In the Body related list, under the Quick Actions Menu Maps section, open the Chat record.  
4. Select the Active option to activate the quick action for use.
5. Click Update.