---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Working with Case management

# Working with Case management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Manage your workplace cases using the Case management workspace. Monitor the progress of the cases, update the cases and perform other actions.  
Wichtig:  
You need the case manager \[sn_wsd_case.manager\] role to access the Case management module.
* **[Manage workplace cases using Case management](https://servicenow-prod.fluidtopics.net/qwzW17SUeugslM7L82SgpA)**   
  Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.
* **[Work on a workplace case using Case management](https://servicenow-prod.fluidtopics.net/uGdG27zF7WAiBpM2az2ekw)**   
  Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.
* **[Create a workplace service case](https://servicenow-prod.fluidtopics.net/BGbIPWwfSjK_IqVQvuwjeQ)**   
  As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.
* **[Create a child case and a child task](https://servicenow-prod.fluidtopics.net/bfFcTuGX_2OgKo~Ol186RA)**   
  As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.
* **[Print a workplace case](https://servicenow-prod.fluidtopics.net/VbdckPYNbTs97bGBrDo9Xw)**   
  As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.
* **[Managing print case](https://servicenow-prod.fluidtopics.net/Fhz4AviZgvL8nl1nQxdbRA#manage-print-case)**   
  Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.
* **[Cancel or delete a case](https://servicenow-prod.fluidtopics.net/SRwQ9yE9spB0X~~FaSKPlA)**   
  As a case manager, cancel a workplace case at any time if it's no longer required. As an admin, delete a case record completely from the application if it's no longer required.

**Zugehörige Konzepte**   

* [Creating custom lists on Workplace Central](https://servicenow-prod.fluidtopics.net/MHFXbOSu8lrKuEeRr4HESg "You can create custom lists using the Lists module on Workplace Central. You can create a custom list by using existing lists from Workplace Central, or by using a system table.")
* [Working with Space Planning](https://servicenow-prod.fluidtopics.net/TSl68qirSInNAoCBXrC3Gg "Manage core functions like space hierarchy, neighborhoods, and user assignments.")
* [Working with Space Optimization](https://servicenow-prod.fluidtopics.net/MWZ9SyrptgHiV0ioEGMFbw "Perform space optimization-related actions such as creating scenarios, approving scenarios and more.")
* [Working with Schedule Planning](https://servicenow-prod.fluidtopics.net/AppExgsYC_xvM3beicBS5A "Create and execute schedule plans to assign workspaces to your employees.")
* [Working with Workplace Analytics](https://servicenow-prod.fluidtopics.net/~BV2L1nraRrb7zFAtUicyw "As a workplace manager or administrator, use the Workplace Analytics dashboard to access key metrics for space optimization, maintenance management, lease administration, and Occupancy Insights to help you make effective decisions.")
* [Working with Move management](https://servicenow-prod.fluidtopics.net/~wwZDuLt8MBryQSN3377yw "Create, monitor, and work on move projects created to schedule move requests. Work on the project using the move scheduling feature and monitor multiple move requests simultaneously.")
* [Working with Event planner](https://servicenow-prod.fluidtopics.net/uwiAOT~tW33nTfcpU8A_9g "Monitor all the reservations created in your organization from a single workspace. Create a reservation, open a reservation, schedule a reservation to another time or move to another location. Open the Location directory portal from the Event planner home and the Scheduled view.")
* [Working with Kiosk Indoor Mapping](https://servicenow-prod.fluidtopics.net/xLa0gUKlQVLjJDVtcOke5Q "Create indoor maps and configure map elements for Workplace Services Kiosk.")