---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enhance employee experience by integrating ServiceNow with Zoom

# Enhance employee experience by integrating ServiceNow with Zoom {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

ServiceNow integration with Zoom helps employees to
interact with agents and resolve their IT-related issues using Zoom.
* **[Starting and importing a Zoom Team Chat](https://servicenow-prod.fluidtopics.net/vxQ~R5O7KYSDNzKa4DlzxQ)**   
  Initiate a Zoom Team Chat conversation with the requester to resolve the ticket and import the chat as task record comments.
* **[Chat-specific configuration for Collaboration services for Zoom](https://servicenow-prod.fluidtopics.net/TjnpvnGCeMPPO0bD6h0JwA)**   
  Configure chat-specific options for Collaboration services for Zoom.