---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Set up Virtual Agent for Universal Request integration with Microsoft Teams

# Set up Virtual Agent for Universal Request integration with Microsoft Teams {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Publish the default Virtual Agent topics (conversation flows) so that
they can be used in the Universal Request integration with Microsoft Teams
application.

## Vorbereitungen

To use Virtual Agent capabilities, you must activate the following plugins:

* Universal Request: Virtual Agent Conversations plugin (com.snc.universal_request.va) to set up and use Virtual Agent in Universal Request. This plugin installs the Virtual Agent topics that must be made active. By default, the topics are set to inactive.
* Universal Request: NLU Model for Virtual Agent Conversations plugin (com.snc.universal_request.nlu) to set up and use the NLU model for Virtual Agent conversations.
{#ur-ms-teams-setup-va__ul_pdv_rrq_xlb}

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Activate the Virtual Agent topics for Universal Request.

You can also clone and modify the default topics or
create your own topics to use during the chatbot conversations. For more information
on creating a topic, see [Create a Virtual Agent
topic](https://www.servicenow.com/docs/access?context=create-virtual-agent-topic&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

## Prozedur

1. Navigate to AllConversational InterfacesVirtual AgentDesigner.
2. In the Category field, enter <kbd class="ph userinput">Universal Request</kbd>.  
   The following topics and topic blocks are displayed:
   * Employee Help Request (Template)
   * Employee Help Request (Teams Template)
   * Track Universal Request Status (Template)
   * Update UR (Template)
   {#ur-ms-teams-setup-va__ul_gzn_ybd_vpb}
3. Click the Employee Help Request (Teams Template) topic to open it.
4. On the header section, select Publish.  
   The topic is made available and active in the chat window.  
   Hinweis:  
   This topic has the same functionality as the Employee Help Request (Template) topic, but is specially configured for Microsoft Teams.
5. Repeat this procedure to open and publish the Track Universal Request Status (Template) topic.  
   Hinweis:  
   If you have already published the Track Universal Request Status (Template) topic for Universal Request, you can skip this step.
{#ur-ms-teams-setup-va__steps_tnr_5fs_mqb}