---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Customize topic pages with various templates

# Customize topic pages with various templates {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Design topic pages with various custom-made templates to suit the tone of the topic
for an enhanced user experience.

## Vorbereitungen

Role required: taxonomy_admin

## Warum und wann dieser Vorgang ausgeführt wird

Customize topic templates to improve your user experience. Each topic requires a different way of presentation for optimal customer engagement.

* Decide whether to change the appearance of the parent topic or the entire sub-tree.
* Make different topic sub-trees look different if the topic requires it.
* Easily switch to the default template for the parent topic, the sub-tree topics, or all topics.
* Preview the appearance before you publish.
{#customise-topic-pages-with-templates__ul_zw1_z3z_jsb}  
Hinweis:  
Ensure that you have San Diego installed along with Employee Center app version 24.0.5 to use the feature.

## Prozedur

1. Navigate to AllContent TaxonomyTaxonomies.  
   You can choose any taxonomy and the topics within the taxonomy to assign a custom template.
2. Select your preferred template from the list of templates to customize the chosen topic page.
3. **Wahlweise:** Click Preview template to view the topic page in the new template before applying.
4. **Wahlweise:** Click Apply template to child topics to apply the template for all child topics.  
   Hinweis:  
   * All scheduled content, such as a campaign or content targeted for the respective topic must be rescheduled after a new template is applied to a topic page.
   * When you clone, move, or create a topic, the default template is automatically used. You must assign the desired custom template to the topic.
   {#customise-topic-pages-with-templates__ul_esb_dzz_jsb}
5. **Wahlweise:** Click Reset to default templates to remove the customization and reset to the default template.
6. Click Save to publish.

## Ergebnisse

Customization of topic pages enables users to have better representation and autonomy in presenting different content.

## Simplified topic page template cascade rule {#ariaid-title2}

Design topic pages with different templates using simplified cascading rules that
provide a better designing experience for curators.  
A few modifications have been made to the topic page cascading rules to streamline the process of customizing topic pages.

* When a parent topic cascades its template to its child topics by selecting Apply template to child topics, it overrides any changes made to a child topic, on the topic level, and it adapts to the cascaded rules from the parent.
* If you move a child topic from one parent topic to another, the child topic reflects the template cascaded by the new parent topic.  
  Hinweis:  
  If you try to move a child topic from one sub-tree to another, you receive a warning stating that you will lose the current changes present in the topic page.

  The feature upgrade clones the applied template when you clone a
  topic.
{#simplified-topic-page-template-behavior__ul_vd1_hxj_2tb}

## Create topic page template {#ariaid-title3}

Create customized topic page templates to present different types of topics in
distinguished manner to enhance customer engagement.

### Vorbereitungen

Role required: sp_admin

Application scope: Employee Center

### Warum und wann dieser Vorgang ausgeführt wird

Assign various topic templates based on the content after you create or clone a new
topic page. For more information, see [Create and edit a page using
the Service Portal Designer](https://www.servicenow.com/docs/access?context=t_ConfigureAPage&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

For design recommendations for the topic page templates, see [Curated Experiences -- Topic Page Templates UX
Guidance \[KB1002813\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002813).  
Hinweis:  
It is advised to clone a topic page and make the required modifications instead of creating one.

This would ensure consistency among the topic pages.

### Prozedur

1. Navigate to Service PortalPages.
2. Select the topic page template you have created.
3. To make Category available on the page, right-click and navigate to ConfigureForm Layout to make Category visible, which is by default inaccessible.  
   Abbildung : 1. Category visibility setting
4. Add Category to the Selected list and Save.  
   Abbildung : 2. Category field in selected list  
   Hinweis:  
   It is essential to set the Category to Taxonomy. Only the templates set to Category, Taxonomy are visible in the topic form template list.