---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Escalate an HR case

# Escalate an HR case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

If you are unable to resolve an issue, you can escalate an HR task. This action
reassigns it to the manager of the HR group.

## Vorbereitungen

Role required: sn_hr_core.basic or sn_hr_core.case_writer

## Warum und wann dieser Vorgang ausgeführt wird

Escalate an HR case when you encounter any of the following conditions.

* Are unable to complete the task due to excessive workload.
* Do not have the necessary skills.
* Need help with some part of the HR case.
{#t_EscalateAnHRCase__ul_q1g_xq4_fs}

An escalated HR case is reassigned based on escalation rules. See [Add or modify escalation rules](https://servicenow-prod.fluidtopics.net/qUCl1dpsP2Pmbhr5lmMyYw "You can create an escalation process to assign HR cases to HR agents with the appropriate skills.").

## Prozedur

1. Open an HR case to be escalated.
2. Under Related Links, click Escalate case.
3. Enter a reason for the escalation in the dialog window that opens.
4. Click OK.  
   The case is reassigned to the manager of the escalation group as a high priority case.